Tina Keys
New Albany
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Popeyes Louisiana Chicken
03.2024 - 06.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager (GM)
Satellites R Us
04.2004 - 04.2013
- General operations over 3 locations. General merchandise sells, installations an service of satellites
CSR - Customer Service Representative
AT&T
01.2009 - 03.2013
- Went back to college.
General Manager (GM)
Pizza Hut
03.2006 - 01.2009
- We had the best performing restaurant until I took a CSR job to go back to college.
Education
Associate's degree - Business Management & Education
University of Mississippi
Oxford, MS01.2017
Trade school - undefined
High school diploma or GED - undefined
Skills
- Management
- Human resources
- Cash handling (10 years)
- Profit & loss
- Merchandising
- Change Management
- Research
- Tutoring
- Cooking
- Retail sales
- Conflict management
- Restaurant experience
- Digital marketing
- Program development
- Plumbing
- Teaching
- Retail management
- Microsoft Excel
- Analysis skills
- Budgeting
- Business management
- POS
- Team management
- Accounting
- Time management
- Inventory control
- Strategic planning
- Negotiation
- Hands on manager, able to perform all duties including installations of satellites
- Project management (10 years)
- Recruiting
- Business development
- Team development
- QuickBooks
- Organizational skills
- Labor cost analysis
- Restaurant management
- Classroom management
- Mentoring
- Sales
- Marketing (10 years)
- Fundraising
- Leadership
- Sanitation
- Succession planning
- Supervising experience
- Interviewing
- Store management
- Hospitality
- Employment & labor law
- Payroll
- Maintenance
- Fast casual experience
- Customer service
- Shift management (10 years)
- Able to market the service in front of me
- Cash register
- Adobe Acrobat
- Process improvement
- Pricing
- Curriculum development
- Food safety
- Good communication with employees an vendors
- Social media management
- Quick service & fast food restaurant
- Word processing
- Able to complete the tasks in front of me
- Training & development
- Sales strategy
- Office management
- Operations management
- Basic math
- Power tools
- Computer skills
- Financial analysis
- Employee evaluation
- Problem resolution
- Leadership and team building
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Recruitment
- Expense control
- Interpersonal skills
- Troubleshooting expertise
- Purchasing and planning
- Operations oversight
- Performance analysis
- Project planning
- Cost analysis and savings
- Business administration
- Quality management
- Cost reductions
- Team oversight
- Marketing
- Financial administration
- Sales expertise
- Organizational development
- Sales analysis
- Sound judgment
- New business development
- Data review
- Sales team development
- Total quality management
- Risk mitigation
Certification
- Driver's License
- ServSafe
- Food Safety Certification
- Food Handler Certification
Timeline
General Manager
Popeyes Louisiana Chicken
03.2024 - 06.2025
CSR - Customer Service Representative
AT&T
01.2009 - 03.2013
General Manager (GM)
Pizza Hut
03.2006 - 01.2009
General Manager (GM)
Satellites R Us
04.2004 - 04.2013
Trade school - undefined
High school diploma or GED - undefined
Associate's degree - Business Management & Education
University of Mississippi
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