Tina Kinsey
Bartlesville,OK
Summary
Driven Parts Manager with a proven track record at Bell Camper Sales, enhancing inventory management and customer satisfaction. Excelled in streamlining processes, achieving over 95% on-time delivery rates, and fostering robust vendor relations. Skilled in inventory auditing and delivering exceptional customer service, consistently boosting efficiency and quality control measures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts Manager
Bell Camper Sales
2013.03 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
Parts Delivery
O'Reillys
2011.08 - 2013.02
- Upheld company values of integrity, professionalism, and accountability throughout all aspects of daily work responsibilities as a Parts Delivery Specialist.
- Achieved on-time delivery rates consistently above 95% throughout tenure as a Commercial Parts Driver.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
Education
Bachelor of Arts - Pyschology
University of Central Oklahoma
Edmond, OK12.2011
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Vendor Relations
- Stock management
- Inventory Auditing
- Returns processing
- Purchasing strategies
- Inventory Restocking
- Improving customer satisfaction
- Customer Relations
Certification
- CM - Certified Manager Certification
Timeline
Parts Manager
Bell Camper Sales
2013.03 - Current
Parts Delivery
O'Reillys
2011.08 - 2013.02
Bachelor of Arts - Pyschology
University of Central Oklahoma
- CM - Certified Manager Certification
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