Summary
Overview
Work History
Education
Skills
References
Timeline
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Tina Kirkland

Lincoln,AR

Summary

Dedicated job seeker with a proven track record of consistently meeting company needs through organized and efficient practices. Experienced in thriving under pressure and adept at adapting to new challenges. Highly motivated and quick learner, eager to contribute to a dynamic team environment. Returning to the workforce following a 12-year tenure as a stay-at-home parent, demonstrating strong organizational skills, adaptability, and a keen enthusiasm for learning. Passionate about crafting, quality time with children, and avid reading, ready to excel in a new and dynamic role.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Dr. Same C. Tumminello
Natchez, MS
03.2006 - 09.2012
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Entered insurance, demographics and health history into patient database.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Customer Service Representative

Kelly's Kids
Natchez, MS
04.2001 - 03.2006
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Certificate - Medical Coding And Billing

University of Arkansas, Fayetteville
Fayetteville, AR
10-2022

High School Diploma -

Vidalia High School
Vidalia, Louisiana
05-2000

Skills

  • Call Routing
  • Office Organization
  • Cash Handling
  • File Organization
  • Customer Service
  • Clerical Support
  • Administrative Support
  • Front Office Management
  • Customer assistance and interaction
  • Problem-solving skills
  • Telephone Etiquette

References

References available upon request.

Timeline

Front Desk Receptionist

Dr. Same C. Tumminello
03.2006 - 09.2012

Customer Service Representative

Kelly's Kids
04.2001 - 03.2006

Certificate - Medical Coding And Billing

University of Arkansas, Fayetteville

High School Diploma -

Vidalia High School

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Tina Kirkland