Tina Kirschling

• As a dedicated Realtor at Coldwell Banker Realty since 2018, I have consistently demonstrated a strong commitment to delivering exceptional service and results for my clients in the dynamic real estate market. With a keen understanding of market trends and a proactive approach to negotiations, I have successfully facilitated numerous property transactions, earning the trust and satisfaction of both buyers and sellers. Leveraging Coldwell Banker's renowned resources and my own expertise, I excel in guiding clients through every step of the real estate process, from initial consultation to closing, ensuring a seamless and rewarding experience for all parties involved. My tenure at Coldwell Banker Realty reflects not only my passion for real estate but also my unwavering dedication to achieving optimal outcomes for my clients.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Fielded an average of 50 customer service calls per day.

Exchanged returned merchandise for customers quickly and efficiently.

Confirmed that appropriate changes were made to resolve customers' problems.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Created correspondence in English and German.

General administrative tasks such as answering the phones, filing and Coordinating meetings with employees and clients.

Creating and distributing of marketing material such as multi media.

Monitored customer billing an payments.

Received orders and initiated dispatch of goods in excess of $500K daily.

Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.

Provided support for CEO and sales team in managing operation work flow.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.