Tina Knight
Mebane,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
GM /Operator Manager
Biscuitville
10.2021 - Current
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Evaluated employee performance and provided feedback and training as needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Manager
Foodlion Grocery Store
01.2018 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Established team priorities, maintained schedules and monitored performance.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Manager
Blue Ribbon Diner
04.2006 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Western Alamance High School
Elon, NC06.1991
Skills
- Operations Management
- Organizational Development
- Staff Training and Development
- P&L Management
- Motivation
- Employee Scheduling
- Relationship Building
- Customer Relations
- Inventory Control
- Process Improvements
- Effective leader
- Verbal and written communication
- Staff Management
- Operations Oversight
- Performance Evaluations
- Waste Reduction
Certification
- Certified ServSafe Examination Proctor
- Licensed - 6/8/2023 - 6/8/2026
Timeline
GM /Operator Manager
Biscuitville
10.2021 - Current
Customer Service Manager
Foodlion Grocery Store
01.2018 - 01.2021
Manager
Blue Ribbon Diner
04.2006 - 01.2017
High School Diploma -
Western Alamance High School
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