Tina Knights
Bridgeport,MI
Summary
Dedicated and adaptable, My experience spans customer service, maintaining confidentiality, and promoting health and well-being, significantly contributing to operational excellence and positive outcomes in diverse roles.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Volunteer
Amazing Grace Animal Rescue
01.2016 - 08.2020
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
- Assisted with adoption process by providing information about animals to potential adopters.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Organized supply drives, gathering essential items for shelter use.
Footwear Associate
Sears
11.2011 - 01.2012
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Assisted in inventory management tasks, including receiving shipments, organizing back stock, and conducting regular product counts.
- Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Opened new shipments and stored footwear in storage room according to size and style.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
CNA
Covenant Health Care
11.2005 - 04.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Education
High School Diploma -
Arthur Hill High School
Saginaw06-2005
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
- Adaptability and dependability
- Flexible schedule
- Customer service
- Telephone etiquette
- Recordkeeping and confidentiality
- Reliability and punctuality
Timeline
Volunteer
Amazing Grace Animal Rescue
01.2016 - 08.2020
Footwear Associate
Sears
11.2011 - 01.2012
CNA
Covenant Health Care
11.2005 - 04.2007
High School Diploma -
Arthur Hill High School
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