Summary
Work History
Education
Skills
Timeline
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Tina Knisley

Port Charlotte ,FL

Summary

Dynamic Patient Service Representative with a proven track record at Pediatric Healthcare Alliance, excelling in customer service and HIPAA compliance. Expert in insurance verification and patient registration, enhancing workflow efficiency and fostering trust. Committed to maintaining confidentiality while delivering exceptional care and support to patients and families.

Work History

Patient Service Rep

Pediatric Healthcare Alliance
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Took copayments and compiled daily financial records.

Deputy Registrar

Vital Statistics
  • Served as a liaison between the Registrar''s Office and other academic units within the university.
  • Facilitated timely processing of transcript requests by streamlining internal workflows.
  • Assisted in the planning and execution of commencement ceremonies, providing a memorable experience for graduates.
  • Collaborated with IT department to implement new database systems, improving data accuracy and accessibility.
  • Handled sensitive information discreetly, maintaining confidentiality of personal data at all times.
  • Enhanced customer satisfaction with efficient handling of inquiries and concerns.
  • Ensured compliance with federal and state regulations regarding student records and privacy laws.
  • Managed daily operations for the Registrar''s Office, ensuring a smooth workflow.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.

Customer Service Representative

Millennium Physicians Group
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Took copayments and compiled daily financial records.

Education

Business/Administration - Administrative

Charlotte High
Punta Gorda, FL
06.1981

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Payment collection
  • Scheduling appointments
  • Patient greeting
  • Eligibility determination
  • Medical insurance
  • Office administration
  • Data entry proficiency
  • Document filing
  • Reception management
  • Patient education
  • Directing callers
  • FLUENT IN LANGUAGE
  • Interpreting physician orders
  • Verbal and written communication
  • Electronic health records
  • Phone etiquette
  • Data protection
  • Workflow optimization
  • Patient follow-up
  • Queue management
  • Appointment confirmation
  • Appointment reminders
  • Typing number wpm
  • Phone and email etiquette
  • Patient registration
  • Patient check-in
  • Payment processing
  • Team collaboration
  • EMR
  • Quality assurance

Timeline

Patient Service Rep

Pediatric Healthcare Alliance

Deputy Registrar

Vital Statistics

Customer Service Representative

Millennium Physicians Group

Business/Administration - Administrative

Charlotte High

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Tina Knisley