Summary
Overview
Work History
Education
Skills
Affiliations
Achievements
Timeline
Generic

Tina Kovacevick-Horan

Cleburne,TX

Summary

Energetic sales professional with extensive experience in retail operations, customer service, and personalized solutions. Adept at fostering strong relationships, driving sales growth, and creating visually engaging merchandising displays. Known for delivering exceptional customer experiences through strategic problem-solving and attention to detail.

Overview

19
19
years of professional experience

Work History

Sales Assistant and Visual Merchandising

Jeans,Jewels & Jesus
Cleburne, TX
10.2020 - Current
  • I began working at Jeans Jewels and Jesus as a part-time sales associate, working 1-2 days a week. After 3 months, I was promoted to sales manager and maintained that role until 2024. In 2024, I reduced my work schedule to 1 day a week and focused exclusively on visual merchandising and window displays.
  • Enhanced store layout and visual standards to boost customer engagement.
  • Implemented retail displays highlighting specific products to align with corporate sales goals.
  • Designed and executed innovative window displays to increase customer engagement and drive foot traffic.

Sales Associate

J. J. McLaughlin
Ft Worth, TX
08.2019 - 10.2020
  • Provided personalized recommendations and styling advice to customers, fostering strong relationships and ensuring a tailored shopping experience.
  • Processed transactions efficiently using a point-of-sale system while maintaining accuracy and balancing cash drawers.
  • Supported daily store operations by executing opening and closing procedures and ensuring a clean, organized environment.
  • Delivered exceptional customer service by identifying customer needs, addressing inquiries, and resolving issues promptly.

Certified Mastectomy Fitter

Virginia Piper Cancer Center
Scottsdale, AZ
10.2015 - 07.2017
  • Executed measurements and fittings for custom mastectomy products.
  • Delivered personalized fitting services for post-mastectomy garments and prostheses.
  • Educated patients on usage of breast forms, bras, and related items.
  • Maintained accurate medical records by documenting observations and baseline measurements.
  • Collaborated with healthcare professionals to ensure quality service delivery.
  • Developed promotional materials, including brochures and flyers, to increase service awareness.
  • Counseled patients on post-surgical care techniques, including scar massage therapy.
  • Organized workshops to emphasize correct use of mastectomy products.

Regional Manager

Dana-Co/Nagari
New York, NY
07.2008 - 10.2015
  • Managed multi-district operations, overseeing team performance and sales growth.
  • Mentored staff and implemented training programs to develop top talent.
  • Analyzed market trends to identify growth opportunities and optimize revenue streams.
  • Built and maintained strong relationships with key customers and stakeholders

Sales Associate

Nordstrom
Scottsdale, AZ
02.2006 - 07.2008
  • Assisted customers with product selection, styling advice, and sizing, ensuring an exceptional shopping experience.
  • Processed transactions accurately using a point-of-sale system and balanced cash drawers during opening and closing procedures.
  • Trained and mentored new team members on customer service, sales techniques, and product knowledge.
  • Built lasting relationships with customers by providing personalized service and tailored recommendations..
  • Achieved and exceeded individual sales targets through effective communication and upselling techniques.

Education

Associate of Arts - Music Business

Wide World of Truth
Ft Worth, Tx
05-1980

Skills

  • Customer Service Excellence: Skilled in creating personalized, memorable shopping experiences that foster loyalty
  • Sales Expertise: Adept at identifying customer needs and delivering tailored solutions to drive revenue
  • Retail Operations: Proficient in maintaining organized and visually appealing store layouts
  • Inventory Management: Experienced in monitoring stock levels and ensuring product availability
  • Visual Merchandising: Creative in designing displays that boost customer interest and product sales
  • Problem-Solving: Quick thinker with a knack for resolving customer concerns effectively
  • Communication Skills: Strong interpersonal abilities to engage with customers and colleagues alike
  • Attention to Detail: Detail-oriented approach to ensuring high-quality service and operational accuracy

Affiliations

  • Baking
  • Photography
  • Travel

Achievements

  • Successfully led a team to exceed sales targets by 20% through strategic coaching and effective merchandising.
  • Increased customer satisfaction and retention rates by implementing personalized service strategies.
  • Trained and mentored a team of over 15 employees, resulting in a 25% improvement in overall team performance.
  • Designed and executed promotional events that boosted sales revenue by 30%.
  • Streamlined inventory processes, reducing stock discrepancies by 15%.

Timeline

Sales Assistant and Visual Merchandising

Jeans,Jewels & Jesus
10.2020 - Current

Sales Associate

J. J. McLaughlin
08.2019 - 10.2020

Certified Mastectomy Fitter

Virginia Piper Cancer Center
10.2015 - 07.2017

Regional Manager

Dana-Co/Nagari
07.2008 - 10.2015

Sales Associate

Nordstrom
02.2006 - 07.2008

Associate of Arts - Music Business

Wide World of Truth

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