Tina Lake
La Center,WA
Summary
Highly-motivated employee with desire to take on new challenges. Passionate about delivering top-notch service to customers. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Office Manager
Lake’s General Contracting
La Center, WA
09.2018 - Current
- Completes day-to-day duties accurately and efficiently.
- Provides excellent customer service to customers/clients throughout all phases of project construction
- In charge of administration and coordination of office procedures
- Demonstrates great communication (written and verbally) with customers and vendors daily
- Resolves customer inquiries and complaints requiring management-level escalation.
- Maintained filing system for records, correspondence and other documents.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Performs general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
Personal Assistant to President
Wertheimer Enterprises LLC
La Center, WA
09.2001 - 01.2012
- Managed household employees (Hiring, Supervision, Payroll)
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Processed invoices related to business expenses incurred by the executive team.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Performed calendar management and scheduling of appointments for the executive.
- Managed household inventory and maintenance schedules.
- Completed basic administrative work and managed household accounts.
- Organized travel arrangements, including flights, transportation, and accommodation.
Skills
- Excellent customer service skills
- Organized & detail-oriented
- Strong problem-solving and customer resolution expertise
- Honest, reliable and hard-working
- Detailed record-keeping
- Ability to multi-task & prioritize
- Scheduling and calendar management
- Proficient in various computer programs
- Bookkeeping/Quickbooks
- 10 years building strong-valued business relationships
- Able to work independently and in team environment
Timeline
Office Manager
Lake’s General Contracting
09.2018 - Current
Personal Assistant to President
Wertheimer Enterprises LLC
09.2001 - 01.2012
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