Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Lale

Valdosta,GA

Summary

Experienced Customer Service Supervisor with twenty years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Overview

12
12
years of professional experience

Work History

Customer Service Supervisor

Mediacom Communications
11.2011 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.

Floor Leader

Convergys
2004 - 2011
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage call volume.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Education

BBA - Business Management And Marketing

Valdosta State University
Valdosta, GA
05.2004

Skills

  • Team Building and Leadership
  • Team Development
  • Sales Support
  • Complaint resolution
  • Positive and Constructive Feedback
  • Employee Supervision
  • Problem-Solving
  • Time Management

Timeline

Customer Service Supervisor

Mediacom Communications
11.2011 - Current

Floor Leader

Convergys
2004 - 2011

BBA - Business Management And Marketing

Valdosta State University

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