Summary
Overview
Work History
Education
Skills
Hobbies and Interests
SUPPORTED CAUSES
Timeline
Generic

Tina Langrock

Smithtown

Summary


Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.

Overview

12
12
years of professional experience

Work History

Care Coordinator

World Trade Center Health Program
08.2017 - Current
  • Company Overview: Federally funded program that helps First Responders with medical treatment for illnesses caused by the September 11th attacks
  • Manage a high volume call center for patients with illnesses related to 9/11, including, but not limited to, cancer and mental health
  • Collaborate with specialists to execute insurance authorizations with medical coding and justification for services, including medication management, radiology and surgery
  • Execute Plans of Care to ensure continued health management with effective treatment and assessment of services
  • Train new Care Coordination staff in all internal databases and EMR functions
  • Advocate for patients to receive life-sustaining care and navigate the benefits of the WTC Health Care Program
  • Assist members with medical records required for to receive program benefits.
  • Review quality assurance reports and call center metrics to ensure that our program maintains "Excellence" status.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Improved care team communication with implementation of centralized information system.
  • Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
  • Developed training materials to enhance staff proficiency and productivity.

Marketing Representative/Move in Coordinator

Gurwin Fay J. Lindner Assisted Living
05.2013 - 08.2017
  • Work with the Director of Community Relations to increase census for assisted living community
  • Increased productivity by 90% through diligent follow through on referrals, utilizing REPS software
  • Assist resident and families in admission and transition process through collaboration with physicians, hospitals, skilled nursing facilities, homecare and families
  • Organize all documentation required by the NYS DOH to fulfill the requirements of a safe admission for each new resident
  • Manage statistics of monthly sales to help monitor business trends that are reported to the administrator, CEO and Board of Director

Education

BFA - Communication Arts

NY Institute of Technology
05.1992

Skills

  • Intuitive communicator, capable of deescalating problems
  • Manages multiple tasks effectively
  • Adaptable to new responsibilities
  • Proficient in multiple computer modalities- Excel, Adobe Acrobat, Powerpoint, Word
  • Database coordination
  • Medical terminology
  • Problem-solving
  • Interdepartmental collaboration
  • Conflict resolution
  • Crisis intervention
  • Schedule management

Hobbies and Interests

Travel, Photography

SUPPORTED CAUSES

  • Tunnels to Towers
  • Autism Speaks

Timeline

Care Coordinator

World Trade Center Health Program
08.2017 - Current

Marketing Representative/Move in Coordinator

Gurwin Fay J. Lindner Assisted Living
05.2013 - 08.2017

BFA - Communication Arts

NY Institute of Technology

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