Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Tina Lavariega

Fort Gregg-Adams,VA

Summary

Bright, Ambitious, and Reliable professional with a strong work ethic. Adaptable team player skilled at handling challenging situations. Eager to expand business practice knowledge and professional skill set.

Overview

10
10
years of professional experience

Work History

Dealer Order Management Representative

Trane Technologies
Midlothian, VA
03.2022 - 07.2024
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Checked customer orders for accuracy and completeness prior to processing.
  • Resolved customer issues related to order placement, pricing, returns, backorders, shipping delays, etc.
  • Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
  • Collaborated with warehouse staff to coordinate shipments and deliveries according to urgency and customer specifications.
  • Tracked progress of orders throughout the order's lifecycle, from initial purchase through final delivery.
  • Became proficient in order management processes and gained reputation as the go-to representative for the department, providing support to personnel across all levels.
  • Managed the generation and distribution of open order reports for multiple regional warehouses
  • Collaborated with different departments to provide custom-fit solutions for complex problems effectively.
  • Improved product knowledge on a continuous basis to provide optimal service.
  • Contributed ideas for improving processes that would increase efficiency.
  • Analyzed trends from customer interactions to enhance training strategies.

Behavioral Health Technician

Bon Secours Southside Regional Medical Center
Petersburg, Virginia
09.2021 - 07.2022
  • Performed routine patient checks and tracked their movements
  • Maintained compliance with standard procedures and documentation requirements during patient intake processes
  • Fostered patient relationships to explore strategies for overall wellness and reducing self-injury behaviors
  • Thoroughly documented behavioral incidents to maintain accurate records.
  • Demonstrated strong teamwork skills to collaborate with coworkers and achieve collective goals, resulting in the consistent delivery of relevant and superior patient care.
  • Provided crisis intervention services to patients in need.
  • Participated in daily case management meetings to discuss individualized treatment plans for each patient.
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Assisted care team in the assessment of patient behavior and provided feedback to the treatment team.
  • Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
  • Promoted better patient care quality by fostering healthy relationships among the staff.

Paraprofessional Tutor

Solomon Elementary School
Wahiawa, HI
01.2020 - 03.2020
  • Supported the academic progress of special needs learners by fostering their engagement in tasks through individualized guidance
  • Assessed and documented student performance on homework and exams for teacher's records
  • Supported students in mastering assignments by providing personalized assistance and guidance in various core subjects during tutoring sessions.
  • Provided classroom support and ensured student safety and accountability by supervising students in hallways and during cafeteria time.
  • Provided routine administrative support for the lead teacher
  • Assisted students in conflict resolution, encouraging and reinforcing positive behavior.
  • Monitored student progress and maintained records of achievement.

Associate Teacher

General Colin L. Powell State Preschool
Fort Irwin, CA
01.2015 - 11.2017
  • Provided instruction, support, and guidance to students in a classroom setting.
  • Conducted assessments of student progress through observation, interviews, and testing.
  • Monitored and supervised students to maintain constant safety and wellbeing.
  • Built and strengthened positive relationships with students, parents, and teaching staff
  • Collaborated with lead teacher to develop and implement weekly curriculum plans
  • Observed, documented, and maintained well-organized records of students' educational progress
  • Assisted children in direct skill building activities within small group settings
  • Maintained a clean and safe play and learning environment
  • Developed improvement plans for children experiencing emotional and/or developmental challenges. Successfully implemented interventions to support their growth.
  • Organized parent conferences on a quarterly basis

Education

Bachelor of Arts - Psychology- Clinical and Counseling

Saint Leo University
Saint Leo, FL
05.2020

Skills

  • Problem-solving abilities
  • Written Communication
  • Attention to Detail
  • Interpersonal Skills
  • Excellent customer service
  • Organizational Skills
  • Adaptability and Flexibility
  • Multitasking
  • Active Listening
  • Effective Communication

Accomplishments

  • Saint Leo Dean's List Spring 2018
  • Saint Leo Dean's List Fall 2019
  • Hively Uplift Award June 2023
  • Hively Uplift Award July 2023

References

  • Sergio Bernal (618) 979-8386 Supervisor
  • Samantha Cranmer (904) 563-4974 Colleague
  • Phikhanh Le (831) 917-0160, Friend/Mentor

Timeline

Dealer Order Management Representative

Trane Technologies
03.2022 - 07.2024

Behavioral Health Technician

Bon Secours Southside Regional Medical Center
09.2021 - 07.2022

Paraprofessional Tutor

Solomon Elementary School
01.2020 - 03.2020

Associate Teacher

General Colin L. Powell State Preschool
01.2015 - 11.2017

Bachelor of Arts - Psychology- Clinical and Counseling

Saint Leo University

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Tina Lavariega