Tina Layne

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.

• Identified causes of networking problems, using diagnostic testing software and equipment.
• Help Installed network software, including security and firewall software.

• Analyzed network data to determine network usage, disk space availability and server function.

• Troubleshot network or connectivity problems for users or user groups.
• Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers. • Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.

• Send Providers out of network claims regarding Patients account balances that were not processed in Network.
• Negotiate small dollar claims including retrospective and concurrent claims on behalf of payor to achieve maximum discount.

• Address counter offers received and present proposal for resolution while adhering to client guidelines.

• Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.

• Ensure compliance with company policies.

• Arrange for debt repayment and establish repayment schedules, based on customers financial situation.

• Locate and notify customers of delinquent accounts by telephone to solicit payments.

• Locate and monitor overdue Smart pay accounts, Setup and modify contracts using variety of automated systems.

• Process payment agreements, insurance verification , data entry,

and answer general inquires

• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay Determine cause of delinquency and best course of action to assist delinquent customers.
• Educated customers on loan policies and procedures.
• Provide long term solutions to help customers maintain quality of their loan.
• Handled at least 50 calls per day to address customer inquiries and concerns.