Tina Le
Pensacola,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Language
4
4
years of post-secondary education
12
12
years of professional experience
Work History
PERSONAL ASSISTANT
Lane and Tiffany Cook
Fleming, Florida
01.2017 - Current
- Maintained daily task list, arranged meeting, and made appointments with individuals on a priority basis.
- Efficiently managed telephone calls, emails, and collected/ sort mail.
- Assisted in childhood development, motor skills, social manners, training.
- Scheduled and coordinated creative and educational activities weekly.
- Core skills acquired; adaptability, planning and organizing, and good communication skills.
- Maintained appropriate filing of personal and professional documentation.
- Coordinated and planned vacations for family.
- Arranged domestic and international travel plans and itineraries.
RESTAURANT MANAGER
Shark Fin
Pensacola, FL
01.2010 - 02.2017
- Maintaining accuracy with attention to detail and meeting deadlines such as interviews and effectively applying clerical, technical and administrative skills.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of employees by exercising initiative and using good judgment to make sound decisions.
- Interpreted management directives to define and document administrative staff processes by helping the team with day-to-day work and complex problems by applying analytical and problem-solving skills.
- Resolved issues through active listening and good communication with other employees and customers.
- Delivery great customer services and address all needs to ensure customers are satisfied with the services and are returning customers.
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Organized receptions, promotions and corporate luncheons.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Education
Associate of Science - Nursing Education
Pensacola State College
Pensacola, FL 08.2012 - 05.2015
Associate of Arts - Liberal Arts And General Studies
Pensacola State College
Pensacola, FL 08.2010 - 08.2011
High School Diploma -
Booker T. Washington High School
Pensacola, FLSkills
Filing and data archiving
Administrative support
Advanced interpersonal skills
Meticulous attention to detail
Commitment to quality and service
Extensive vocabulary
Schedule Management
Multi-line phone proficiency
Invoice Processing
Advanced MS Office Suite
Childcare experience
Key holder experience
Retail store support
Timeline
PERSONAL ASSISTANT
Lane and Tiffany Cook
01.2017 - Current
Associate of Science - Nursing Education
Pensacola State College
08.2012 - 05.2015
Associate of Arts - Liberal Arts And General Studies
Pensacola State College
08.2010 - 08.2011
RESTAURANT MANAGER
Shark Fin
01.2010 - 02.2017
High School Diploma -
Booker T. Washington High School