Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tina Le

Pensacola,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
Language
4
4
years of post-secondary education
12
12
years of professional experience

Work History

PERSONAL ASSISTANT

Lane and Tiffany Cook
Fleming, Florida
01.2017 - Current
  • Maintained daily task list, arranged meeting, and made appointments with individuals on a priority basis.
  • Efficiently managed telephone calls, emails, and collected/ sort mail.
  • Assisted in childhood development, motor skills, social manners, training.
  • Scheduled and coordinated creative and educational activities weekly.
  • Core skills acquired; adaptability, planning and organizing, and good communication skills.
  • Maintained appropriate filing of personal and professional documentation.
  • Coordinated and planned vacations for family.
  • Arranged domestic and international travel plans and itineraries.

RESTAURANT MANAGER

Shark Fin
Pensacola, FL
01.2010 - 02.2017
  • Maintaining accuracy with attention to detail and meeting deadlines such as interviews and effectively applying clerical, technical and administrative skills.
  • Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of employees by exercising initiative and using good judgment to make sound decisions.
  • Interpreted management directives to define and document administrative staff processes by helping the team with day-to-day work and complex problems by applying analytical and problem-solving skills.
  • Resolved issues through active listening and good communication with other employees and customers.
  • Delivery great customer services and address all needs to ensure customers are satisfied with the services and are returning customers.
  • Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Organized receptions, promotions and corporate luncheons.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Education

Associate of Science - Nursing Education

Pensacola State College
Pensacola, FL
08.2012 - 05.2015

Associate of Arts - Liberal Arts And General Studies

Pensacola State College
Pensacola, FL
08.2010 - 08.2011

High School Diploma -

Booker T. Washington High School
Pensacola, FL

Skills

    Filing and data archiving

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Timeline

PERSONAL ASSISTANT

Lane and Tiffany Cook
01.2017 - Current

Associate of Science - Nursing Education

Pensacola State College
08.2012 - 05.2015

Associate of Arts - Liberal Arts And General Studies

Pensacola State College
08.2010 - 08.2011

RESTAURANT MANAGER

Shark Fin
01.2010 - 02.2017

High School Diploma -

Booker T. Washington High School

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Tina Le