Tina Lee
Thief River Falls,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Station Manager
Key Lime Air
09.2023 - Current
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Fostered a culture of continuous improvement by encouraging staff to identify and address opportunities for process optimization.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Prepared monthly schedules for personnel.
- Collaborated with regional management to align station objectives with company goals.
Flight Attendant
Keylime Air
05.2023 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Completed pre-flight safety checks to reinforce passenger safety.
Gate Agent
Key Lime Air
02.2023 - 09.2023
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Managed passenger check-in by verifying customers' travel documentation.
- Monitored gate areas and addressed security situations with management.
- Disbursed and recorded appropriate gate passes.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Packager
Digi-Key Electronics
09.2021 - 04.2023
- Reviewed orders by inspecting labeling, packaging and contents.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety
- Promoted delivery productivity by accurately labeling and organizing containers.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Completed daily orders with expert picking and packing of shipments
- Reviewed orders by inspecting labeling, packaging, and contents
- Labeled packages with appropriate shipping information for accurate deliveries
- Proved successful working within tight deadlines and a fast-paced environment
Export Support Specialist
Digi-Key
02.2020 - 09.2021
- Assisted Supervisors and Managers with all support needs.
- Maintained daily and monthly records with accuracy and efficiency, for governmental reporting.
- Collected, aggregated, verified and monitored trend data.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used coordination and planning skills to achieve results according to schedule
- Participated in team-building activities to enhance working relationships
- Proved successful working within tight deadlines and fast-paced atmosphere
Export Specialist
Digi-Key
02.2014 - 02.2020
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Followed requirements and regulations for dangerous goods handling.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Completed AES filings for U.S. Customs exports requirements.
- Followed requirements and regulations for dangerous goods handling
- Prepared and processed import and export documentation according to customs regulations, laws or procedures
Production Business Assigned Accoutns
Digi-Key
04.2013 - 05.2014
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Carried out day-to-day duties accurately and efficiently
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Exceeded goals through effective task prioritization and great work ethic
Education
High School Diploma -
Elk River Senior High School
Elk River, MN06.2003
Skills
- MS Office
- Self-Motivated
- Decision-Making
- Team building
- Flexible and Adaptable
- Data Entry
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Active Listening
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
Timeline
Station Manager
Key Lime Air
09.2023 - Current
Flight Attendant
Keylime Air
05.2023 - Current
Gate Agent
Key Lime Air
02.2023 - 09.2023
Packager
Digi-Key Electronics
09.2021 - 04.2023
Export Support Specialist
Digi-Key
02.2020 - 09.2021
Export Specialist
Digi-Key
02.2014 - 02.2020
Production Business Assigned Accoutns
Digi-Key
04.2013 - 05.2014
High School Diploma -
Elk River Senior High School
Similar Profiles
Xaolanda NavarroXaolanda Navarro
Aircraft Maintenance Program Manager at Key Lime Air / Denver Air ConnectionAircraft Maintenance Program Manager at Key Lime Air / Denver Air Connection
Gregory BogosianGregory Bogosian
Operations Manager at Key Lime AirOperations Manager at Key Lime Air
Eddie SkorniaEddie Skornia
Assistant General Manager at The Old Key Lime HouseAssistant General Manager at The Old Key Lime House