Tina Lee-Serrata
Tilden,TX
Summary
EMS professional with proven track record in emergency medical services leadership (26+ years experience). Adept at optimizing emergency response protocols and ensuring high standards of patient care. Strong focus on team collaboration, reliability, and adaptability to changing needs. Exceptional skills in crisis management, resource allocation, and interdepartmental coordination. Recognized for results-driven approach and effective communication.
Demonstrated expertise in crisis management and strategic planning.
Overview
27
27
years of professional experience
Work History
Swamper
Bold
10.2024 - Current
- Traveled on trucks with drivers to assist with loading, unloading, and maintenance.
- Elevated operational efficiency levels through continuous improvement efforts related to Swamper workflows.
- Optimized resource allocation by keeping accurate records of materials used or transported during projects.
- Supported efficient transportation of goods using appropriate loading techniques for safe handling during transit.
- Maintained a safe working environment by following safety protocols during all Swamper operations.
- Enhanced communication within the team by actively participating in meetings and providing valuable input on work-related matters.
- Demonstrated adaptability by taking on additional responsibilities when needed to ensure project deadlines were met.
- Reinforced a positive work culture that promoted collaboration, respect, and professionalism among all team members.
- Reduced workplace accidents through strict adherence to safety guidelines and procedures while performing Swamper duties.
- Expedited job completion times with effective teamwork among crew members while executing various Swamper functions.
- Mitigated potential hazards at worksites using proactive risk assessments before commencing any tasks or activities.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Cleaned and lubricated components to maintain optimal performance.
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Assisted operators on rigging pipeline construction.
- Managed waste disposal appropriately according to environmental regulations, maintaining company compliance.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Cleared work sites of hazardous items.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
EMS Director
McMullen County Emergency Services
01.2017 - Current
- Updated EMS protocols regularly, ensuring compliance with state regulations and industry best practices.
- Developed comprehensive training programs for paramedics, resulting in enhanced patient care and satisfaction.
- Maintained confidentiality and security of health records and medical information.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained communication and good working relationship with facility administration.
- Oversaw recruitment, orientation and performance evaluations of employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored implementation and success of protocols and programs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Evaluated and recommended methods of improving operational performance.
- Collaborated with local hospitals and healthcare providers to establish coordinated emergency response procedures.
- Managed department budget effectively, optimizing resource allocation while maintaining high-quality services.
- Improved EMS response times by streamlining dispatch processes and implementing efficient communication systems.
- Expanded access to vital EMS services in underserved areas through strategic partnerships with community organizations and healthcare providers.
- Strengthened relationships with local government officials to secure adequate funding for EMS operations and equipment upgrades.
- Championed innovation within the department by researching emerging trends in emergency medical services management techniques.
- Demonstrated commitment to continuous improvement by actively participating in industry conferences, workshops, and other professional development opportunities.
- Provided and directed Advanced Life Support to ill and injured people utilizing basic and advanced abilities and techniques.
- Fostered a culture of safety among staff members by conducting thorough investigations into incidents involving injuries or adverse events.
- Conducted regular audits of equipment and resources, ensuring proper maintenance and replacement as needed.
- Reduced employee turnover rates by creating a supportive work environment that fostered teamwork and professional growth.
- Launched an effective quality assurance program that monitored clinical performance metrics across the department, leading to improved patient care standards.
- Established community outreach initiatives to educate the public on emergency preparedness and promote injury prevention.
- Implemented an ongoing professional development program for staff, fostering a culture of continuous learning and improvement.
- Evaluated department performance metrics regularly to identify areas for improvement and implement targeted solutions.
- Assisted in securing grant funding for local emergency management initiatives through meticulous documentation of program needs and benefits.
- Collaborated with neighboring jurisdictions to develop mutual aid agreements that facilitated rapid resource sharing during large-scale emergencies.
- Promoted a culture of preparedness among staff members by regularly sharing best practices, lessons learned, and other relevant information from the field of emergency management.
- Conducted post-disaster evaluations to identify lessons learned from real-world incidents, incorporating findings into future planning efforts.
- Optimized resource allocation during emergencies by maintaining an up-to-date inventory of available assets and personnel within the emergency services network.
- Contributed to the development of regional disaster response strategies through active participation in relevant working groups and committees.
- Coordinated multi-agency response efforts during major disasters, ensuring effective resource allocation and incident management.
- Improved overall community safety through the design and delivery of public education programs on emergency preparedness.
- Enhanced emergency response efficiency by developing and implementing comprehensive emergency management plans.
- Evaluated existing emergency operations plans for potential areas of improvement, recommending updates as needed to ensure optimal preparedness levels.
- Maintained a high level of situational awareness during active incidents by monitoring various information sources, including social media feeds, news outlets, and weather forecasts.
- Facilitated interdepartmental collaboration by establishing strong relationships with key stakeholders in emergency services, law enforcement, and healthcare sectors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Infection Control Officer
Mcmullen County Emergency Services
01.2005 - Current
- Minimized the spread of infections through diligent surveillance, data analysis, and prompt reporting to relevant departments.
- Improved EMS infection control practices by implementing and monitoring strict hygiene protocols.
- Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention.
- Maintained data, reporting and quality assurance standards throughout investigations.
- Reduced cross-contamination risks by conducting regular staff training sessions on proper handwashing techniques.
- Educated patients and their families about infection prevention measures, empowering them to take an active role in their care.
- Stayed abreast of current research and developments in infection control, applying evidence-based practices to drive continuous improvement efforts.
- Implemented innovative isolation precautions tailored to specific pathogens, reducing transmission rates among vulnerable populations.
- Served as a liaison between various departments, ensuring consistent communication regarding infection prevention initiatives.
- Contributed to quality improvement initiatives focused on enhancing overall patient safety and satisfaction within the facility.
- Enhanced employee awareness of infection control issues through the creation of engaging educational materials and presentations.
- Assisted in the development of emergency preparedness plans concerning infectious diseases outbreaks or bioterrorism threats.
- Optimized workflow processes by identifying opportunities for improvement in waste management procedures related to infectious materials disposal.
- Performed regular audits of clinical areas, identifying areas of improvement for better compliance with infection control guidelines.
- Developed comprehensive infection control policies, ensuring adherence to regulatory standards and best practices.
- Collaborated with interdisciplinary healthcare teams to create a unified approach towards effective infection prevention strategies.
- Conducted thorough outbreak investigations for swift containment, protecting patients and staff from potential harm.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Treasurer of the Board
Mcmullen County Emergency Services
01.2002 - Current
- Created and distributed reports on internal and external finances, audits, and budgets.
- Planned and managed $[Amount] annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Developed and maintained internal control systems to protect organizational assets.
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Prepared and presented financial reports to inform senior management and board of directors.
- Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
- Reduced operating costs by identifying and implementing cost-saving measures across the organization.
- Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
- Drafted treasury reports to support management decision-making needs.
- Implemented strategies to improve organizational financial performance.
- Used Quickbooks to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
- Introduced internal controls to monitor critical areas of financial control and devised [Type] corrective actions to address risks or deficiencies.
- Worked with [Number] executives to create annual budget and track actual expenses against projected expenses.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Increased flow of financial information throughout company by improving communication strategies.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Worked with both internal and external users to create detailed financial reports.
- Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes.
- Strengthened internal controls to prevent fraud, ensuring integrity of financial transactions.
- Developed policies for cash handling and treasury operations, enhancing operational efficiency.
- Led initiatives to automate treasury functions, increasing productivity and accuracy.
- Conducted periodic reviews of financial contracts to ensure favorable terms, safeguarding company interests.
- Optimized banking relationships to secure improved service levels and lower fees.
- Enhanced financial stability by developing comprehensive budgeting and forecasting models.
- Implemented sustainability initiatives in financial operations, promoting environmental and social responsibility.
- Established benchmarks for financial performance, driving continuous improvement in treasury operations.
- Facilitated financial strategy meetings, providing key insights for decision-making.
EMT-Basic
Mcmullen County Emergency Services
01.1998 - 08.2024
- Trained new EMTs on proper protocols and procedures.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Responded to 911 calls for medical emergencies.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Assisted in removal of patients from hazardous or confined spaces.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Maintained accurate inventory records for ambulance supplies while ensuring timely replacement of expired or damaged items as needed for optimal preparedness during emergencies.
- Mitigated risks related to infectious diseases by adhering to strict infection control procedures during patient assessment, treatment, and transport.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Educated community members on basic first aid techniques through participation in outreach programs aimed at promoting public health awareness regarding emergency preparedness measures.
- Performed medical assessments, including airway management and splinting of fractures.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed based on specific cases.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Responded to calls swiftly, providing life-saving interventions.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Provided patient education on pre-hospital care and safety.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Delivered emotional support to patients and families.
- Educated public on emergency medical services.
- Followed all safety protocols and took necessary precautions while providing care.
- Conducted patient intake and triage procedures.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Collaborated with medical doctors and other healthcare professionals.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
- Led training sessions for junior EMTs, enhancing team competency and readiness for emergency responses.
- Utilized advanced communication equipment to coordinate effectively with team members and other emergency services, optimizing operational efficiency.
- Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
- Improved community safety through active participation in public health education programs.
- Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.
- Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
- Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
EMS Supervisor
Mcmullen County Emergency Services
01.2005 - 01.2017
- Led multi-agency training exercises to test preparedness for large-scale disasters or mass-casualty situations.
- Maximized team efficiency by employing effective delegation techniques, assigning tasks based on individual strengths and skill sets.
- Mentored junior EMS personnel, fostering a supportive learning environment that encouraged professional growth and advancement opportunities.
- Implemented new technologies to improve overall operational efficiency within the EMS department.
- Improved patient care quality by providing guidance and supervision to emergency medical services personnel.
- Reduced response times for critical incidents by implementing effective dispatching strategies.
- Evaluated and recommended methods of improving operational performance.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Maintained confidentiality and security of health records and medical information.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained communication and good working relationship with facility administration.
- Oversaw recruitment, orientation and performance evaluations of employees.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored implementation and success of protocols and programs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Served as a liaison between the EMS department and other healthcare providers, facilitating seamless care transitions for patients in need of advanced treatment options or specialized care facilities.
- Enhanced emergency response efficiency by streamlining communication protocols and procedures.
- Increased staff retention rates through the development of comprehensive training programs and support resources.
- Optimized resource allocation by analyzing call volume data and adjusting staffing levels accordingly.
- Facilitated community outreach initiatives to increase public awareness of available emergency medical services resources and capabilities.
- Coordinated coverage schedules for multiple shifts while ensuring adequate staffing levels were maintained at all times.
- Conducted thorough incident reviews, identifying areas for improvement and implementing corrective actions as needed.
- Managed budgetary responsibilities, including purchasing equipment, maintaining inventory levels, and forecasting future needs.
- Recognized medical emergencies and made reasonable and acceptable differential diagnoses.
- Maintained accurate records of employee performance evaluations, certifications, licensure requirements, and continuing education hours.
- Anticipated potentially life-threatening conditions and instituted emergency therapy essential for preservation of life.
- Monitored medical and emotional needs of victims of acute illness or injury with goal of reducing mortality and morbidity.
- Developed strong partnerships with local hospitals, law enforcement agencies, and fire departments to enhance collaborative efforts during emergencies.
- Ensured compliance with state and federal regulations through regular audits and process improvements.
- Provided and directed Advanced Life Support to ill and injured people utilizing basic and advanced abilities and techniques.
- Promoted safety culture within the department by conducting regular safety drills and providing ongoing training.
- Championed patient privacy rights by enforcing strict adherence to HIPAA regulations among EMS personnel.
- Increased public awareness of disaster risks by organizing community outreach events focused on hazard identification, mitigation strategies, and personal preparedness measures.
- Maintained a high level of situational awareness during active incidents by monitoring various information sources, including social media feeds, news outlets, and weather forecasts.
- Analyzed regional hazards and vulnerabilities to inform proactive planning initiatives aimed at reducing the impact of potential emergencies.
- Conducted post-disaster evaluations to identify lessons learned from real-world incidents, incorporating findings into future planning efforts.
- Coordinated multi-agency response efforts during major disasters, ensuring effective resource allocation and incident management.
- Promoted a culture of preparedness among staff members by regularly sharing best practices, lessons learned, and other relevant information from the field of emergency management.
- Developed training materials and conducted workshops for emergency personnel to enhance their skills and knowledge in disaster response.
- Enhanced emergency response efficiency by developing and implementing comprehensive emergency management plans.
- Expedited recovery efforts by coordinating with federal, state, and local agencies to secure necessary resources and support for affected communities.
- Optimized resource allocation during emergencies by maintaining an up-to-date inventory of available assets and personnel within the emergency services network.
- Improved overall community safety through the design and delivery of public education programs on emergency preparedness.
- Reduced response times for critical incidents by streamlining communication protocols between first responders and relevant agencies.
- Contributed to the development of regional disaster response strategies through active participation in relevant working groups and committees.
- Facilitated interdepartmental collaboration by establishing strong relationships with key stakeholders in emergency services, law enforcement, and healthcare sectors.
- Collaborated with neighboring jurisdictions to develop mutual aid agreements that facilitated rapid resource sharing during large-scale emergencies.
- Managed an efficient Emergency Operations Center by overseeing daily activities, staff scheduling, and maintaining necessary equipment inventory.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Arts - Education
A&M San Antonio
San Antonio, TXEMT-B
Live Oak EMS
Three Rivers, TX01-1998
Basics
Palo Alto College
San Antonio, TX01-1994
Basics
Odessa College
Odessa, TX01-1993
Skills
- H2S safety trained
- Operational efficiency
- Patient care standards
- Personnel management
- Disaster preparedness
- Emergency response coordination
- Emergency management expertise
- Quality improvement initiatives
- Medical protocol oversight
- Crisis management
- Teamwork and collaboration
- Problem-solving
- Time management
- Willingness to learn
- Safety awareness
- Attention to detail
- Safety procedures
- Clean driving record
- Multitasking Abilities
- Reliability
- Critical thinking
- Adaptability and flexibility
- Verbal and written communication
- Training and mentoring
- Employee supervision
- Analytical thinking
- Conflict resolution
- Operations management
- Employee recruitment and hiring
- Staff management
Accomplishments
In 26+ years, we have not had one viable patient complaint or any lawsuits come against our EMS organization. In that time frame, we have continuously received merits from our Workmans Comp insurance company for our ability to keep employee injuries at a 0% rate....
Timeline
Swamper
Bold
10.2024 - Current
EMS Director
McMullen County Emergency Services
01.2017 - Current
Infection Control Officer
Mcmullen County Emergency Services
01.2005 - Current
EMS Supervisor
Mcmullen County Emergency Services
01.2005 - 01.2017
Treasurer of the Board
Mcmullen County Emergency Services
01.2002 - Current
EMT-Basic
Mcmullen County Emergency Services
01.1998 - 08.2024
Associate of Arts - Education
A&M San Antonio
EMT-B
Live Oak EMS
Basics
Palo Alto College
Basics
Odessa College
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