Tina Lee-Serrata
Tilden,TX
Summary
EMS professional with proven track record in emergency medical services leadership (27+years experience). Adept at optimizing emergency response protocols and ensuring high standards of patient care. Strong focus on team collaboration, reliability, and adaptability to changing needs. Exceptional skills in crisis management, resource allocation, and interdepartmental coordination. Recognized for results-driven approach and effective communication.
Demonstrated expertise in crisis management and strategic planning.
Overview
27
27
years of professional experience
Work History
EMS Director
McMullen County Emergency Services
01.2017 - Current
- Developed comprehensive training programs for paramedics, resulting in enhanced patient care and satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Demonstrated commitment to continuous improvement by actively participating in industry conferences, workshops, and other professional development opportunities.
- Assisted in securing grant funding for local emergency management initiatives through meticulous documentation of program needs and benefits.
- Collaborated with neighboring jurisdictions to develop mutual aid agreements that facilitated rapid resource sharing during large-scale emergencies.
- Promoted a culture of preparedness among staff members by regularly sharing best practices, lessons learned, and other relevant information from the field of emergency management.
- Conducted post-disaster evaluations to identify lessons learned from real-world incidents, incorporating findings into future planning efforts.
- Optimized resource allocation during emergencies by maintaining an up-to-date inventory of available assets and personnel within the emergency services network.
- Contributed to the development of regional disaster response strategies through active participation in relevant working groups and committees.
- Coordinated multi-agency response efforts during major disasters, ensuring effective resource allocation and incident management.
- Improved overall community safety through the design and delivery of public education programs on emergency preparedness.
- Enhanced emergency response efficiency by developing and implementing comprehensive emergency management plans.
- Evaluated existing emergency operations plans for potential areas of improvement, recommending updates as needed to ensure optimal preparedness levels.
- Maintained a high level of situational awareness during active incidents by monitoring various information sources, including social media feeds, news outlets, and weather forecasts.
- Facilitated interdepartmental collaboration by establishing strong relationships with key stakeholders in emergency services, law enforcement, and healthcare sectors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Infection Control Officer
McMullen County Emergency Services
01.2005 - Current
- Improved EMS infection control practices by implementing and monitoring strict hygiene protocols.
- Enhanced employee awareness of infection control issues through the creation of engaging educational materials and presentations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Treasurer of the Board
McMullen County Emergency Services
01.2002 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Used Quickbooks to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
- Implemented strategies to improve organizational financial performance.
- Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
- Prepared and presented financial reports to inform senior management and board of directors.
- Reduced operating costs by identifying and implementing cost-saving measures across the organization.
- Strengthened internal controls to prevent fraud, ensuring integrity of financial transactions.
- Educated management and staff on financial management best practices, fostering culture of fiscal responsibility.
- Coordinated with auditors to ensure compliance with regulatory requirements, maintaining organizational reputation.
EMT-Basic
McMullen County Emergency Services
01.1998 - 08.2024
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Assisted in removal of patients from hazardous or confined spaces.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Maintained accurate inventory records for ambulance supplies while ensuring timely replacement of expired or damaged items as needed for optimal preparedness during emergencies.
- Mitigated risks related to infectious diseases by adhering to strict infection control procedures during patient assessment, treatment, and transport.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Educated community members on basic first aid techniques through participation in outreach programs aimed at promoting public health awareness regarding emergency preparedness measures.
- Performed medical assessments, including airway management and splinting of fractures.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed based on specific cases.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Responded to calls swiftly, providing life-saving interventions.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Provided patient education on pre-hospital care and safety.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
- Led training sessions for junior EMTs, enhancing team competency and readiness for emergency responses.
- Utilized advanced communication equipment to coordinate effectively with team members and other emergency services, optimizing operational efficiency.
- Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
- Improved community safety through active participation in public health education programs.
- Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.
- Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
- Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
EMS Supervisor
McMullen County Emergency Services
01.2005 - 01.2017
- Increased public awareness of disaster risks by organizing community outreach events focused on hazard identification, mitigation strategies, and personal preparedness measures.
- Maintained a high level of situational awareness during active incidents by monitoring various information sources, including social media feeds, news outlets, and weather forecasts.
- Analyzed regional hazards and vulnerabilities to inform proactive planning initiatives aimed at reducing the impact of potential emergencies.
- Conducted post-disaster evaluations to identify lessons learned from real-world incidents, incorporating findings into future planning efforts.
- Coordinated multi-agency response efforts during major disasters, ensuring effective resource allocation and incident management.
- Promoted a culture of preparedness among staff members by regularly sharing best practices, lessons learned, and other relevant information from the field of emergency management.
- Developed training materials and conducted workshops for emergency personnel to enhance their skills and knowledge in disaster response.
- Enhanced emergency response efficiency by developing and implementing comprehensive emergency management plans.
- Expedited recovery efforts by coordinating with federal, state, and local agencies to secure necessary resources and support for affected communities.
- Optimized resource allocation during emergencies by maintaining an up-to-date inventory of available assets and personnel within the emergency services network.
- Improved overall community safety through the design and delivery of public education programs on emergency preparedness.
- Reduced response times for critical incidents by streamlining communication protocols between first responders and relevant agencies.
- Contributed to the development of regional disaster response strategies through active participation in relevant working groups and committees.
- Facilitated interdepartmental collaboration by establishing strong relationships with key stakeholders in emergency services, law enforcement, and healthcare sectors.
- Collaborated with neighboring jurisdictions to develop mutual aid agreements that facilitated rapid resource sharing during large-scale emergencies.
- Managed an efficient Emergency Operations Center by overseeing daily activities, staff scheduling, and maintaining necessary equipment inventory.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Communicated with physician to relay patient condition and obtain orders for treatment.
- Served as a liaison between the EMS department and other healthcare providers, facilitating seamless care transitions for patients in need of advanced treatment options or specialized care facilities.
Education
Associate of Arts - Education
A&M San Antonio
San Antonio, TXEMT-B
Live Oak EMS
Three Rivers, TX01-1998
Basics
Palo Alto College
San Antonio, TX01-1994
Basics
Odessa College
Odessa, TX01-1993
Skills
- H2S safety trained
- Operational efficiency
- Patient care standards
- Personnel management
- Disaster preparedness
- Emergency response coordination
- Emergency management expertise
- Quality improvement initiatives
- Medical protocol oversight
- Crisis management
- Teamwork and collaboration
- Problem-solving
- Time management
- Willingness to learn
- Safety awareness
- Attention to detail
- Safety procedures
- Clean driving record
- Multitasking Abilities
- Reliability
- Critical thinking
- Adaptability and flexibility
- Verbal and written communication
- Training and mentoring
- Employee supervision
- Analytical thinking
- Conflict resolution
- Operations management
- Employee recruitment and hiring
- Staff management
Accomplishments
In 27+ years, we have not had one viable patient complaint or any lawsuits come against our EMS organization. In that time frame, we have continuously received merits from our Workmans Comp insurance company for our ability to keep employee injuries at a 0% rate....
Timeline
EMS Director
McMullen County Emergency Services
01.2017 - Current
Infection Control Officer
McMullen County Emergency Services
01.2005 - Current
EMS Supervisor
McMullen County Emergency Services
01.2005 - 01.2017
Treasurer of the Board
McMullen County Emergency Services
01.2002 - Current
EMT-Basic
McMullen County Emergency Services
01.1998 - 08.2024
Associate of Arts - Education
A&M San Antonio
EMT-B
Live Oak EMS
Basics
Palo Alto College
Basics
Odessa College
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