Tina Leitzel
Hamptonville,NC
Summary
Proven track record in enhancing library user experience at Jonesville Public Library through meticulous cataloging expertise and exceptional communication abilities. Spearheaded projects to increase network reliability at Newcom, demonstrating strong customer support and technical skills. Achieved significant improvements in service efficiency and resource utilization without exceeding a single numerical percentage. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Librarian Assistant
Jonesville Public Library
02.2021 - 01.2023
- Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
- Contributed to a welcoming library environment by promptly addressing patron inquiries and concerns.
- Developed subject expertise on selected topics to better assist patrons with specialized research needs.
- Streamlined circulation processes by expertly managing check-in and check-out procedures for various materials.
- Increased the visibility of underutilized resources by creating attractive displays and promotional materials.
- Enhanced library user experience by providing efficient assistance in locating and accessing materials.
Housekeeper
Self-employeed
08.2012 - 02.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Data Communication Technician
Newcom
03.2003 - 08.2012
- Established strong working relationships with colleagues across departments by providing responsive and knowledgeable assistance on data communication topics.
- Ensured minimal service disruptions during maintenance activities through careful scheduling and clear communication with affected parties.
- Provided exceptional customer support by addressing various technical issues in a timely manner.
- Increased overall network reliability by conducting thorough testing and performance analysis on installed systems.
- Conducted regular audits of network infrastructure to identify areas for improvement and maintain compliance with industry standards.
- Contributed to efficient project management by establishing detailed timelines, budgets, and resource allocation plans for large-scale installations or upgrades.
Education
High School Diploma -
Ashwood University
Asheville, NC06.1994
Skills
- Communication abilities
- Preservation techniques
- Shelving Accuracy
- Cataloging Expertise
- User Education
- Reference Research
- Customer Support
- Operating System Knowledge
- Housekeeping
- Cleaning and organizing abilities
Timeline
Librarian Assistant
Jonesville Public Library
02.2021 - 01.2023
Housekeeper
Self-employeed
08.2012 - 02.2021
Data Communication Technician
Newcom
03.2003 - 08.2012
High School Diploma -
Ashwood University
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