Tina Lester
Miami,FL
Summary
Dynamic hospitality professional with a Bachelor of Science in Hospitality Management and Tourism from Florida International University. Leveraging extensive experience in customer service, retail, bartending, event hosting, serving, and special events coordination to provide exceptional assistance to customers. Motivated and energetic individual with 4 years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities.
Overview
4
4
years of professional experience
Work History
Pool Server
SLS South Beach Hotel
Miami, FL
09.2022 - Current
- Served drinks and prepared specialty beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
Bartender
Formula 1 - Do & Co
05.2023 - 03.2024
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Bartender
Babushkas Hyde Park
Tampa, FL
09.2021 - 07.2022
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Trained new servers on menu items and restaurant standards.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Presented menus to patrons, answered questions about menu items, and made recommendations.
- Provided exceptional service to high volume of daily customers.
Bartender / Server
Winghouse Tampa Stadium
Tampa, FL
01.2020 - 08.2021
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored patron alcohol consumption to encourage safety.
Education
Bachelor of Science - Hospitality
Florida International University
Miami, FL07.2023
High School Diploma -
Sunlake High School
Land O' Lakes, FL06.2020
Skills
- Service Prioritization
- Warm and Friendly
- Team Player
- Verbal and Written Communication
- Service-Oriented
- Cleaning and Sanitizing
- High Volume Dining
- Upselling and Cross Selling
- Reservations Management
- Credit card payments
- Cultural Awareness
- Itinerary Planning
- Geography Knowledge
Activities
Volunteer Activities , Kiwanis Club 2016 – June 2020
Sports - Soccer 10 Years club, 2 Years Middle School and 2 Years High School
Languages
Spanish
Full Professional
English
Native/ Bilingual
Affiliations
- Spanish National Honor Society 2017-2020
- National Honor Society 2018-2020
- Dean's List Florida International University 2021
- The National Society of Leadership and Success 2022-present
- Biliteracy in Spanish recognized on High School diploma
Timeline
Bartender
Formula 1 - Do & Co
05.2023 - 03.2024
Pool Server
SLS South Beach Hotel
09.2022 - Current
Bartender
Babushkas Hyde Park
09.2021 - 07.2022
Bartender / Server
Winghouse Tampa Stadium
01.2020 - 08.2021
Bachelor of Science - Hospitality
Florida International University
High School Diploma -
Sunlake High School
Similar Profiles
NATALY RODRIGUEZNATALY RODRIGUEZ
GROUP SALES MANAGER at SLS HOTEL SOUTH BEACHGROUP SALES MANAGER at SLS HOTEL SOUTH BEACH
THANDEKA STEWARTTHANDEKA STEWART
Call Center Reservation Agent at SLS Hotel South BeachCall Center Reservation Agent at SLS Hotel South Beach
Maria FurlanMaria Furlan
Server at the 1 Hotel Rooftop 4 star property at 1 Hotel South Beach-South Beach, FLServer at the 1 Hotel Rooftop 4 star property at 1 Hotel South Beach-South Beach, FL