Tina Levan

• Assisted with feeding and monitored intake to help achieve nutritional objectives.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Supported daily hygiene needs by assisting with bathing, dressing, dental care and personal grooming.
• Administered medication as directed by physician.

Inform callers of the necessary action steps when inquiring about clearance verification applications or determinations while treating each call as confidential and adhering to CPSL.

• Perform search and verification functions by checking information in the computer files and following current verification guidelines.

• If an applicant was named as a ‘perpetrator’ of child abuse and is a consistent match to an existing perpetrator of a substantiated (Founded or Indicated) report of child abuse.

• Research of information found on the Public Assistance Database or calling the applicant or county children and youth agency for additional information may prove necessary.

• Decide the proper course of action for any applications not meeting criteria, ensuring each applicant receives a timely response.

• Review applicant criminal history sheets to determine if prohibitive offenses exist, as per the CPSL.

• Perform computer queries and respond to telephone inquiries regarding receipt and a completion date of applications.

• Provide essential guidance to callers’ general questions regarding CPSL, ChildLine, and the Department of Human Services (DHS).

• Mailroom tasks such as opening, sorting, reviewing, and stamping incoming clearance applications and associated processing fees to ensure compliance with the Department of Human Services (DHS) regulations. Law (CPSL).

• Review the outcome for out-of-state dispositions and grading to determine if conviction from another state is equivalent to Pennsylvania's statute and crime codes.

• Perform Internet queries to locate and review out-of-state statutes and crime codes to determine equivalency to Pennsylvania's law and criminal code.

• Communicate professional, clearly, and consistently with applicants verbally and in writing regarding applicant inquiries or to request disposition of charges.

• Responsible for making final disposition on criminal record history, issuing the consistent and proper result.

• Required to maintain approved documentation of work activities.

• Identify and take the initiative to provide feedback on computer programs, software, and system or method efficiencies to the supervisor when changes that occur within the work environment are implemented to improve workflow, ensuring continued quality assurance.

• Exhibit professionalism, empathy, and compassion when dealing with callers to alleviate their concerns and provide a high level of customer service.

• Participate in special projects and assignments as directed.

• May on occasion assist in performing data entry, filling, and scanning or other clerical functions as assigned in the QAASU, and Appeals Unit during periods of high volume.

• Perform other related duties as assigned.

Maintain a radio tower site file with paper and electronic folders for all shared user agreements with other county, state and federal agencies and commercial venders.

• Purchase supplies, equipment and services for the Bureau of Wildlife Protection and Training School. Process goods receipts in my workplace for items received from purchase orders.

• Prepare monthly automotive reports.

• Prepare general invoices for out of pocket expenses incurred by Wildlife Protection Personnel.

• Reconcile bank statement for all Division Chiefs in the Bureau of Wildlife Protection.

• Create shopping carts for items over $10,000 purchased by Division Chiefs.

• Responsible for paying invoices.

• Open, date, stamp and distribute all mail for the Bureau.

• Prepare travel expense reports for Bureau personnel and make hotel arrangements.

• Perform other duties as required by the Bureau Director.

Enter citations into the computerized prosecution system and file.

• Review and enter all Disabled Persons’ Permit applications.

• Return Disabled Persons’ Permit application to applicant if further information is needed or incomplete.

• Enter renewal applications.

• Proofreads varying types of materials to insure that the information is grammatically correct, complete, consistent, and adheres to agency rules and regulations.

• Answer phone and direct calls to appropriate division or bureau.

• Answer phone calls and answer general information questions from the public.

• Performed additional varied clerical duties to assist other bureau divisions as assigned by the director to maintain efficient operations

Responsible for entering data into Microsoft Word document, Microsoft Access databases, Microsoft Excel spreadsheets and Mainframes databases.

• Prepare Certificates and Commendations upon request. Process officer award letters, memos, certificates, submit paperwork for other actions specific to various awards, and log information on several different Deputy and Wildlife Conservation Officer Awards and

recognitions each year.

• Maintain various lists, mainframe databases and files of Game Commission Officers across the state which includes personnel, firearm, and ammunition files of our Deputy Wildlife Conservation Officers.

• Process new and renewal watercraft registrations with the PA Fish and Boat Commission and distribute those registrations to the appropriate regions.

• Data Entry of Mistake Kill Affidavits, Sale of Wildlife receipts and Accidental Shooting reports

• Process Bear damage claims for payment

• Answer general information questions.

• Entered data from the Market Rate Survey/Subsidized Child Care forms filed by (CCIS) Agencies into the Pelican Access database.

• Followed complex procedures to ensure accuracy of the data before entering.

• Verified calculations based on varying formulas.

• Photo copy, scan, fax, mail, file, proofread, and calculate various documents according to established procedures.

Entered data into computerized processing system for dental claims filed by Delta’s contracted members, while maintaining the company’s standard of 65 claims per hour with 98% accuracy.

Handled Cobra statements, calculated fees and invoiced members.

• Updated and maintained Cobra records.

• Typed letters, list, memos and other office correspondence using Microsoft Word & Excel.

• Opened, sorted and distributed large amounts of mail.

• Maintained and updated eligibility system for over 5,000 members.

• Answered large volume of incoming calls and redirected callers to correct departments.

Entered date into computerized processing system for Dental, Vision and Supplemental Major Medical claims filed by the State System of Higher Education.

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Processed and entered incoming Vision and Dental claims.

• Prepared and maintained Prescription Drug profiles.

• Verified benefit eligibility.

• Handled inquires from members regarding claims.