Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Lewis

Wichita,KS

Summary

Dynamic customer service professional with extensive experience at Royal Caribbean International, excelling in resolving complex issues and enhancing customer satisfaction. Proven track record in onboarding coordination and benefits administration, leveraging strong communication skills to foster loyalty and retention. Recognized for consistently exceeding performance metrics and contributing to team success.

Overview

22
22
years of professional experience

Work History

Home Health Aide

First Light Home Care
03.2023 - Current
  • Assisted customers with inquiries, providing accurate information and support.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Maintained detailed records of customer interactions for future reference.
  • Collaborated with team members to improve service efficiency and response times.
  • Utilized customer service software to track issues and manage follow-ups.
  • Engaged in continuous learning about products and services to enhance knowledge base.
  • Supported team initiatives aimed at enhancing overall customer experience quality.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative

Royal Caribbean International
11.2003 - 05.2022
  • Assisted customers with inquiries, providing accurate information and support.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Maintained detailed records of customer interactions for future reference.
  • Collaborated with team members to improve service efficiency and response times.
  • Utilized customer service software to track issues and manage follow-ups.
  • Engaged in continuous learning about products and services to enhance knowledge base.
  • Supported team initiatives aimed at enhancing overall customer experience quality.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

No Degree - Sheet Metal Technology / Blueprint Training

DATA MC Technical Institute
Wichita, KS

Data Entry

School of Adaptive Computer Training
Wichita, KS
09.2003

Skills

  • Microsoft office and docusign
  • Benefits administration
  • Human resources administration
  • Human resources support
  • Onboarding coordination
  • Employee onboarding
  • Payroll administration
  • Background checks
  • New hire orientation
  • Recruitment
  • Administrative support
  • Communication management

Timeline

Home Health Aide

First Light Home Care
03.2023 - Current

Customer Service Representative

Royal Caribbean International
11.2003 - 05.2022

No Degree - Sheet Metal Technology / Blueprint Training

DATA MC Technical Institute

Data Entry

School of Adaptive Computer Training

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