Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Tina Lewis

Germanton,NC

Summary

Dynamic customer service professional with a proven track record at MedCost Benefit Services, excelling in problem resolution and active listening. Skilled in building strong client relationships, I effectively managed high-stress situations, enhancing customer loyalty and satisfaction.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

MedCost Benefit Services
09.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Licensed Real Estate Agent

Coldwell Banker
03.2022 - 09.2022
  • Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.

Joint Owner

Sassy Sibs Boutique
07.2014 - 03.2022
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Negotiated favorable contracts with suppliers, securing high-quality products at competitive prices.
  • Expanded client base through targeted networking efforts and strong relationship building skills.
  • Improved business efficiency by streamlining operations and implementing cost-saving measures.
  • Collaborated with co-owner to develop strategic marketing plans, resulting in increased brand awareness and sales.
  • Evaluated market trends and competitor activities, adjusting business strategies accordingly for optimal growth potential.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established performance metrics to monitor progress toward goals and identify areas needing improvement or reevaluation of strategies.
  • Strengthened partnerships with key stakeholders including vendors, community organizations, and industry professionals to enhance business reputation and increase referral opportunities.

Account Manager

Hinkle’s Office Products
09.2009 - 01.2014
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Account Manager

Fain Enterprises
03.2002 - 09.2009
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Education

Bachelor Of Arts - Social Sciences

High Point University
High Point, NC

High School Diploma -

North Fosyth High School
Winston-Salem, NC
06.1985

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Problem resolution

Timeline

Customer Service Representative

MedCost Benefit Services
09.2022 - Current

Licensed Real Estate Agent

Coldwell Banker
03.2022 - 09.2022

Joint Owner

Sassy Sibs Boutique
07.2014 - 03.2022

Account Manager

Hinkle’s Office Products
09.2009 - 01.2014

Account Manager

Fain Enterprises
03.2002 - 09.2009

Bachelor Of Arts - Social Sciences

High Point University

High School Diploma -

North Fosyth High School

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Tina Lewis