Tina Livingston
Springfield Gardens,USA
Summary
Dynamic leader with a proven track record at Housing Works, adept in partnership development and operational management. Excels in strategic collaboration, enhancing brand visibility, and driving team productivity. Skilled in program management and conflict resolution, consistently achieving goals through innovative solutions and effective communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Case Manager
Housing Works
New York, NY
06.2023 - Current
- Collaborate with local businesses to promote the Ready for Work services, and secure partnerships for employment.
- Develop and maintain partnerships with entities such as Starbucks and Foot Locker.
- Maintain the existing partnership with Imperial Security and Consultants for high-demand industry training leading to employment.
- Assess client needs, develop personalized service plans, and monitor progress toward goals.
- Facilitate communication between clients, families, caregivers, social services, and partner agencies to ensure comprehensive support.
- Provide crisis intervention services during emergency situations.
- Maintain detailed, accurate case records, and documentation in alignment with agency guidelines.
- Collaborate with medical professionals to design and implement effective treatment plans.
- Connect eligible participants with employment opportunities.
Team Lead Coordinator
Housing Works
Brooklyn, NY
04.2022 - 06.2023
- Managed operations of the COVID-19 mobile testing team, ensuring contract deliverables and grant requirements were met
- Oversaw staff communications and site readiness for mobile testing operations
- Developed and implemented strategies to enhance team productivity and customer service levels
- Maintained vendor relationships to ensure uninterrupted transportation services for testing operations
- Participated in quality improvement initiatives, program audits, and data-driven evaluations
Program Coordinator
Housing Works
Brooklyn, NY
03.2021 - 04.2022
- Provided leadership and guidance to team members, ensuring timely and high-quality completion of tasks
- Supported staff development through training, supervision, and performance evaluations
- Facilitated communication and collaboration with stakeholders to achieve program goals
Store Manager
Footlocker
Manhattan, NY
01.2008 - 01.2013
- Built strategic partnerships with vendors and community organizations to enhance brand visibility and drive customer engagement
- Collaborated with city shelters to ensure the safe transportation and distribution of vaccine specimens, fostering trust and accountability
- Acted as the primary liaison between program supervisors, medical staff, administrative teams, and community partners
- Strengthened employee relations by implementing recognition programs that fostered loyalty and commitment to organizational goals
- Partnered with technology providers to integrate innovative solutions, improving store operations and performance metrics
- Led marketing initiatives and worked with external branding consultants to position the 34th Street location as a flagship store
Manager
Starbucks
Manhattan, NY
01.2007 - 01.2008
- Built partnerships with local suppliers and community organizations to promote store offerings and increase sales
- Developed collaborative relationships with regional managers to standardize operational excellence across multiple locations
- Partnered with internal training teams to design and implement employee development programs focused on customer service and operational efficiency
- Established innovative customer loyalty programs in collaboration with marketing teams to enhance brand engagement
HHA/PCA
Personal Touch
Jamaica, Queens
01.2005 - 01.2007
- Collaborated with healthcare providers, insurance companies, and pharmacies to streamline patient access to care
- Partnered with care teams to promote patient adherence to medication regimens and ancillary services
- Worked closely with administrative staff to maintain compliance with safety and privacy standards, including HIPAA
Sales Consultant & Internet Sales Manager
Star Auto Group & Boss Motors
Queens, NY
01.2002 - 01.2005
- Forged partnerships with external advertising agencies and online platforms to generate leads and increase brand exposure
- Developed long-term relationships with key customers, securing repeat business and referral opportunities
- Partnered with the management team to identify market trends and introduce new sales strategies
- Coordinated with finance companies to create tailored payment solutions for customers, enhancing sales and satisfaction
Manager/Expediter
Tag Team Construction Company
Cross Island Plaza, NY
01.2000 - 01.2002
- Built strong relationships with local government departments to expedite construction permits and ensure compliance with regulations
- Partnered with contractors and suppliers to align project timelines and budgets
- Created job opportunities by fostering partnerships with the Department of Building and other stakeholders
Education
High School Diploma -
Martin Van Buren
Queens Village, NY06.2003
Skills
- Clear Verbal & Written Communication
- Program Management
- Group & Individual Instruction
- Performance Evaluations
- Documentation & Reporting
- Financial Management
- Conflict Resolution
- Customer Service
- Safety Procedures
- Staff Supervision & Training
- Risk Management
- Networking & Collaboration
- Time Management
- Partnership Development & Relationship Building
- Strategic Collaboration with Internal and External Stakeholders
- Vendor and Community Engagement
- Marketing and Brand Development
- Employee Training and Mentorship
- Operational Management and Cost Optimization
Certification
- Trainer to Trainer
- OSHA 30
- Flaggers Certification
- Food Handler Certification
- Customer Service Certification
- 8- and 16- Hour Security Certificates (Audit Certified)
Timeline
Case Manager
Housing Works
06.2023 - Current
Team Lead Coordinator
Housing Works
04.2022 - 06.2023
Program Coordinator
Housing Works
03.2021 - 04.2022
Store Manager
Footlocker
01.2008 - 01.2013
Manager
Starbucks
01.2007 - 01.2008
HHA/PCA
Personal Touch
01.2005 - 01.2007
Sales Consultant & Internet Sales Manager
Star Auto Group & Boss Motors
01.2002 - 01.2005
Manager/Expediter
Tag Team Construction Company
01.2000 - 01.2002
- Trainer to Trainer
- OSHA 30
- Flaggers Certification
- Food Handler Certification
- Customer Service Certification
- 8- and 16- Hour Security Certificates (Audit Certified)
High School Diploma -
Martin Van Buren
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