Tina L Johnson
Jacksonville,NC
Summary
Seeking a position where my experience, acquired skills, and educational background will allow me to make an immediate contribution as an integral part of a progressive company. To obtain a responsible position within an established organization that values loyalty and hard work.
Demonstrate professionalism at all times with thorough understanding of loyalty, confidentiality, and discretion Developed skills in prioritizing, time management, decision making, and written and verbal communication Proven ability to multi-task and work in a diverse team environment, as well as independently Checked and updating veteran's data bases as needed/directed. Complete follow-ups on job orders Project oriented and able to meet deadlines, Ability to work under pressure Ability to give and follow directions Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders Obtains a working knowledge of customer needs and program eligibility criteria. Understands program requirements and other key objectives. Understand program processes from start to finish and communicates those processes clearly to applicants. Records all communications in the designated program systems of record.
Overview
5
5
years of professional experience
Work History
Customer Service
- Develops and maintains strong relationships with employers, veteran service organizations, civic/community organizations, and other service providers to deliver needed services to Veterans entering the career center.
- Assisted in locating housing for displaced individuals
- Maintained a consistent visibility within the Career Resource area to provide services to veterans seeking assistance.
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
- Directed Veterans seeking onsite employment services to appropriate veteran service personnel
- Ability to communicate effectively in diverse environments
- Demonstrated professionalism always with thorough understanding of loyalty, confidentiality, and discretion
- Resolved wide range of customer problems, applying diplomacy and assertiveness
- Ability to handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Ensures program customers are continuously updated regarding the status of the program application. Frequent, diligent, and professional communication required.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits
- Conduct Veteran outreach and complete eligibility and intake process for each client. Conduct home and community visits with the client to provide on-going support and assistance in applying for and obtaining community resources to meet disaster caused unmet needs.
- Participate in outreach and networking activities in the community as needed
- Entered and retrieved personnel information using an automated information system
- Strong office organizational, time management, excellent verbal, written, communication, and interpersonal skills
- Extensive knowledge of and proficient in Microsoft Office 2013
- Possess the ability to learn new procedures and adapt to change quickly
- Strong knowledge of administrative and clerical procedures
- Performed administrative tasks such as filing, faxing reports, photocopying and scanning documents for inter-department use.
- Conduct initial eligibility screening of Veterans seeking program assistance usually through phone calls or unscheduled walk-ins.
- Document case information, accurately complete all necessary forms and produce statistical reports, kept records of assigned cases, and prepared required reports.
- Inform individuals or organizations of status or findings
- Explain regulations, policies, or procedures
- Encouraging and building mutual trust, respect, and cooperation among team members
- Collaborated in the planning, coordination, and execution of the 2015 – 2018 Homeless Veteran Stand Down
- Planned, directed, and coordinated supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services
- Performed outreach activities under supervision of Veterans Outreach Specialists
- Critical thinker open to alternative views to optimize decision-making
- Processing of paperwork and computer data base files to assist in providing Veteran Priority service in accordance with Jobs for Veteran Act
- Ability to handle customers/veterans effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Assisted in the processing of veteran's appointments to apply for benefits and prior service members unemployment insurance
- Passing out fliers identifying benefits and local veteran organizations or government agencies to assist in filing for benefits
- Directed, planned, and organized work of staff to maintain guidelines, procedures, and policies
- Retrieved personnel information using an automated information system.
- Determines Veterans requirements by completing intake interviews; determining need for services.
Constituent Service Coordinator
NCORR Rebuild NC
Raleigh, NC
01.2022 - 09.2026
- Coordinated daily case files, ensuring accurate documentation and timely status updates across recovery workflows.
- Communicated with homeowners, contractors, and internal teams to resolve questions and maintain service continuity.
- Tracked application progress and flagged missing information to prevent delays in program processing.
- Scheduled appointments, inspections, and follow-up actions while balancing multiple priorities efficiently.
Education
Associate in Applied Science -
Coastal Carolina Community College
Jacksonville, NC01-2018
Doctor of Theology and Biblical Studies - undefined
Living Word Ministry and Bible College
Richlands, NCMaster of Theology and Biblical Studies - undefined
Living Word Ministry and Bible College
Richlands, NCSkills
- Salesforce, Paycom, Apricot, CAN, Neighborly, Practice Engine, Emergency Risk Management, Mold Mitigation, Neighborly, Practice Engine, Appeals, Contract Closing
- Inbound customer service
- Customer service experience
- Delivers exceptional customer service
Work History
- 2022 – 2026 NCORR Rebuild NC/ Constituent Service Coordinator/ Raleigh NC
- 2020 – 2022 Home LLP/ Case Manager, Rebuild NC/ Jacksonville NC
- 2019 – 2020 Endeavor, Disaster Case Manager, Jacksonville NC
- 2018 – 2018 Endeavors, Outreach Specialist I, Jacksonville NC
- 2011 – 2018 VA Work Study, Jacksonville, N
- 1999 - 2009 Century Link Telephone, Customer Service Representative, / Supervisor, New Bern, NC
- 2004 - 2005 Onslow County Women's Center, Night Relief Part-time Manager, Jacksonville, NC
- 1997 - 1999 Harris Jewelers, Customer Service Representative/ Credit Mgr., Jacksonville NC
- 1996 - 1999 Lim's Menswear, Sales Associate/ Assistant Manager, Jacksonville, NC
Timeline
Constituent Service Coordinator
NCORR Rebuild NC
01.2022 - 09.2026
Master of Theology and Biblical Studies - undefined
Living Word Ministry and Bible College
Doctor of Theology and Biblical Studies - undefined
Living Word Ministry and Bible College
Customer Service
Associate in Applied Science -
Coastal Carolina Community College