Tina L. Lee
Battle Creek
Summary
Results-driven Office Professional with a proven track record in streamlining administrative processes to enhance operational efficiency across human resources, accounting, and customer relations. Skilled in utilizing advanced software and accounting expertise to achieve substantial expense reductions and optimize resource allocation. Dedicated to fostering continuous improvement and innovative problem-solving, aligning efforts with organizational objectives. Experienced in delivering exceptional customer service that enhances client interactions and satisfaction.
Overview
27
27
years of professional experience
Work History
Office Manager
Southern Star Pro Studios
11.2022 - 01.2025
- Oversee HR, customer relations, and accounting to boost office efficiency and staff coordination
- Optimize supply orders and vendor contracts for cost-effective operations
- Create budget reports to identify and achieve significant expense reductions
- Implement filing systems to enhance document accessibility and organization
- Manage calls to facilitate effective communication and seamless office operations
Customer Service Representative
Liveops, Inc.
10.2021 - 10.2022
- Addressed customer queries, ensuring timely and precise service responses
- Resolved billing issues, boosting customer satisfaction and loyalty
- Kept detailed interaction records, maintaining transparency and data accuracy
- Worked with team to meet performance goals and support colleagues
- Guided customers on website navigation, improving user experience
CSR - Customer Service Representative
ECS
01.2018 - 10.2021
- Managed switchboard, efficiently handling calls and scheduling appointments
- Resolved customer issues, improving satisfaction and retention
- Analyzed data to provide accurate responses to customer inquiries
- Processed orders, ensuring timely delivery and accurate records
- Collaborated with departments to address unresolved grievances
Business Owner
Tria Prima
03.2009 - 10.2021
- Managed sales transactions and inventory, enhancing customer satisfaction and operational efficiency
- Developed and maintained multimedia websites, boosting brand visibility and customer engagement
- Directed daily business operations, ensuring compliance and fostering client relationships
- Implemented sales strategies, resulting in increased client acquisition and retention
- Maintained records and managed stock, optimizing inventory levels and reducing waste
Human Resources Office Manager
International Brotherhood of Electrical Workers (IBEW)
01.1998 - 02.2009
- Managed office operations, enhancing workflow efficiency and ensuring timely task completion
- Coordinated executive schedules and meetings, improving time management and productivity
- Organized company events, fostering team collaboration and enhancing workplace culture
- Processed financial transactions accurately, maintaining fiscal responsibility and transparency
- Streamlined accounts payable and receivable processes, ensuring prompt bill payments and contributing to improved financial management
- Analyzed operational reports and implemented procedural changes, resulting in measurable improvements in office workflow efficiency
Education
Current - Web Development & Design
DeVry University
Illinois03.2025
English Language and Literature/Letters -
Kellogg Community College
Battle Creek, MI01.2002
Skills
- Office management
- Payroll processing
- Travel coordination
- Customer service relations
- Expense reporting
- Banking operations
- Database administration
- Bookkeeping
- Documentation expertise
- Contract administration
- Account reconciliation
- Payroll and budgeting
- Accounts Payable and Receivable
- Vendor relationship management
- Accounting ledger maintenance
- Payroll liability and deductions
- General ledger maintenance
- HTML and CSS
Timeline
Office Manager
Southern Star Pro Studios
11.2022 - 01.2025
Customer Service Representative
Liveops, Inc.
10.2021 - 10.2022
CSR - Customer Service Representative
ECS
01.2018 - 10.2021
Business Owner
Tria Prima
03.2009 - 10.2021
Human Resources Office Manager
International Brotherhood of Electrical Workers (IBEW)
01.1998 - 02.2009
Current - Web Development & Design
DeVry University
English Language and Literature/Letters -
Kellogg Community College
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