Summary
Overview
Work History
Education
Timeline
Generic

Tina Lobmiller

Pickerington

Summary

Highly experienced healthcare operations and performance excellence professional with over 15 years in the healthcare industry, focused on quality practice advising, medical office management, and data-driven decision-making. Proven ability to lead cross-functional initiatives, enhance efficiency, and deliver high-quality outcomes. Expertise in STARS (including HEDIS, medication adherence, and patient experience) and data analysis to improve provider performance and patient care. Demonstrated leadership and project management skills in driving quality improvement initiatives.

Overview

19
19
years of professional experience

Work History

Manager, Performance Excellence

ChenMed
09.2024 - Current
  • Deliver weekly data-driven performance analyses to the CFO for assigned markets, identifying key opportunities for operational improvement and efficiency.
  • Support development of operational strategy aligned with company goals.
  • Establish and monitor KPIs for patient satisfaction, efficiency, quality, and cost-effectiveness.
  • Implement data-driven decision-making to track and improve operational performance.
  • Collaborate cross-functionally to resolve bottlenecks, inefficiencies, and quality gaps.
  • Maintain expert knowledge of ChenMed's operational playbooks to guide field leaders and staff.
  • Deliver leadership training on operational excellence and continuous improvement.

Senior Program Manager, Market Engagement & Provider Performance

ChenMed
11.2023 - 09.2024
  • Led STARS initiatives and projects to improve provider performance focused on key quality metrics: HEDIS, medication adherence, and patient experience.
  • Managed STARS performance across providers and offices, identifying areas for improvement and implementing strategies to enhance quality scores, with a focus on data-driven interventions.
  • Facilitated monthly senior leadership meetings on provider performance, presenting data-driven insights and recommendations for quality improvement initiatives, and tracking KPIs to inform strategic planning.
  • Planned and implemented interventions with providers and clinical staff based on data analysis to improve quality scores and patient outcomes, supporting continuous progress.
  • Developed and executed provider-specific performance improvement plans based on detailed data analysis, guiding providers in implementing these plans to support ongoing improvements in targeted KPIs such as HEDIS scores and medication adherence rates.

HEDIS Specialist

ChenMed / Dedicated Senior Medical Center
02.2021 - 10.2023
  • Educated providers on HEDIS requirements, patient experience, and medication adherence.
  • Led enterprise-wide best practices meetings for the STARS rating system.
  • Reviewed patient charts for documentation accuracy and HEDIS compliance.
  • Submitted supplemental data to payor portals.
  • Developed new protocols to meet company goals and created patient education materials.

Medical Assistant

V. George Zochowski, D.O., Inc.
03.2006 - 02.2018
  • Collected patient vitals, performed injections, EKGs, X-rays, and phlebotomy.
  • Obtained prior authorizations, handled referrals, and scheduled follow-up appointments.
  • Managed accounts receivable, payments, and insurance claims.
  • Led weekly clinical staff meetings to coordinate daily operations, effectively managing a team of clinical staff to coordinate daily operations.

Education

Medical Assisting

Everest Institute
Tacoma

Timeline

Manager, Performance Excellence

ChenMed
09.2024 - Current

Senior Program Manager, Market Engagement & Provider Performance

ChenMed
11.2023 - 09.2024

HEDIS Specialist

ChenMed / Dedicated Senior Medical Center
02.2021 - 10.2023

Medical Assistant

V. George Zochowski, D.O., Inc.
03.2006 - 02.2018

Medical Assisting

Everest Institute

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Tina Lobmiller