TINA LOCHLI
Wanaque,NJ
Summary
A professional, client driven go-getter with proven Sales and Marketing abilities. Highly observant and proactive with a hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with customers and motivating team members to success.
Overview
33
33
years of professional experience
Work History
Restaurant Server & Trainer
Seasons 52 (Darden Restaurants)
04.2023 - Current
- Bartending, Guest food and bar service, Opening and Closing, Food Handlers and Alcohol Certifications
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Restaurant Server and Trainer
Yard House (Darden Restaurants)
08.2021 - 04.2023
- New server trainer, Consistent GSS guest service score, Guest food and bar service, Opening and Closing, Food Handlers and Alcohol Certifications
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Covid Temperature Screener
Prevention Specialists Inc.
03.2020 - 07.2021
- COVID Temperature Screening, Communicate with Security to confirm subjects are allowed to enter the facility, Administer COVID Health questionnaire to employees, personnel and visitors
Customer Service (Seasonal Part-time)
Lowes
10.2020 - 12.2020
- Sales, customer service, Floor Maintenance, Safety trained and enforcement
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Event Coordinator, General Management
Superdome Sports
02.2019 - 03.2020
- General facility and staff management, Building Maintenance, Facility Space Sales and Rental, Party Event Coordination, Sport training & classes, Customer Service, Marketing & Sales
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
School Food Delivery and Set up (Seasonally P/T)
For the Love of Lunch (No Fuss Lunch)
10.2016 - 03.2020
- Independently Managed: On-site Customer Service & Marketing, Healthy lunch catering for schools, ServSafe Certified, Pick up, delivery and school set up, Food handling and packaging
- Provided excellent customer service by being responsive, friendly and courteous during interactions to increase School satisfaction and loyalty.
- Developed and maintained professional relations between School personnel and company.
Software Sales Client Services
3M Corporation
01.2003 - 02.2007
- Lead Generation and Inside Sales Management, Software Sales Client & Customer Services, Sales Cycle Development, Sales tracking and reporting, Trade show coordination and management
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
Sales / Marketing
Info-X, Inc.
09.2001 - 01.2003
- Sales Cycle Development, Phone lead generation, Customer Service, Cold and warm calling, Sales tracking and reporting, Trade show coordination and management
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Mentored local personnel on best practices and protocols to maximize productivity.
Inside Sales / Marketing
Magic Solutions / Apogee Networks
09.1997 - 09.2001
- Phone lead generation, Customer Service, Salesforce.com, Cold and warm calling, Sales tracking and reporting, Trade Shows
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Contributed to team objectives in high pressure environment.
Inside Sales / Marketing
Computer Associates / Online Software Inc.
09.1990 - 09.1997
- Phone lead generation, Customer Service, Salesforce.com, Cold and warm calling, Sales tracking and reporting, Trade Shows
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Contributed to team objectives in high pressure environment.
Education
Associate of Arts - Marketing Business Management
Saint Peter's University
Jersey City, NJFood Handlers and Alcohol Certificates - Food Service
Learn To Serve
03.2023
Certificate -
Shake & Pour Bartending School
Bloomfield, NJ08.2021
Skills
- Guest Relations Management
- POS System Operation
- Safe Food Handling
- Guest Service
- Relationship Management
- Alcohol Bar Service and Terminology
- Customer Satisfaction
Timeline
Restaurant Server & Trainer
Seasons 52 (Darden Restaurants)
04.2023 - Current
Restaurant Server and Trainer
Yard House (Darden Restaurants)
08.2021 - 04.2023
Customer Service (Seasonal Part-time)
Lowes
10.2020 - 12.2020
Covid Temperature Screener
Prevention Specialists Inc.
03.2020 - 07.2021
Event Coordinator, General Management
Superdome Sports
02.2019 - 03.2020
School Food Delivery and Set up (Seasonally P/T)
For the Love of Lunch (No Fuss Lunch)
10.2016 - 03.2020
Software Sales Client Services
3M Corporation
01.2003 - 02.2007
Sales / Marketing
Info-X, Inc.
09.2001 - 01.2003
Inside Sales / Marketing
Magic Solutions / Apogee Networks
09.1997 - 09.2001
Inside Sales / Marketing
Computer Associates / Online Software Inc.
09.1990 - 09.1997
Associate of Arts - Marketing Business Management
Saint Peter's University
Food Handlers and Alcohol Certificates - Food Service
Learn To Serve
Certificate -
Shake & Pour Bartending School
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