Tina Lopez

• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Sorts and distributes mail and answer correspondence as needed.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Produced and distributed memos, newsletters and other forms of communication.
• Supervised setup of conference rooms for meetings and office events in common areas.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Answers phones , greets visitors, and serves as point of contact for Aviation Executive Office.
• Welcomed large volume of guests and improved overall customer service.
• Maintained front office cleanliness and organized supplies to increase productivity.
• Provides administrative support for the Aviation Executive Office.
• Facilitates the handling of time sensitive request such as Tenant Request, and backup for Public Information Requests as well as other confidential documents.
• Manages calendars for Executive Office.
• Files and retrieves documents,records and report for the Aviation Executive Office.
• Airport Advisory Commission Liaison:

Attends meetings, records minutes and distributes meeting notes;

Work closely with Executive Director, Executive Leadership Team and Development Department on Board communication and planning;

Maintain discretion and confidentiality

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Processed payments and updated accounts to reflect balance changes.
• Greeted and directed visitors to appropriate personnel and answered average of 35-50 calls and emails daily.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Greeted incoming patients and verified paperwork to manage smooth intake processes.
• Welcomed large volume of guests and improved overall customer service.
• Maintained front office cleanliness and organized supplies to increase productivity.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Responded to inquiries from internal staff members regarding office operations.

• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Signed for packages, recorded deliveries and distributed to personnel.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Coached and mentored employees by delivering training, guidance performance monitoring.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Monitored employee attendance records, timekeeping, and payroll information.
• Ensured compliance with safety regulations and company policies.
• Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
• Built loyal patient following and retained return patients by providing empathetic and caring service.