TINA LOUIA
Summary
Customer-oriented General Manager with 18+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial and financial acumen, offering vision and motivational acumen.
Overview
31
31
years of professional experience
Work History
GENERAL MANAGER
Gentry's Kona Marina
10.2005 - Current
- Annually prepare budget and variance analysis on the financial performance of the company and its business sectors for principals of the corporation
- Oversee the entire Common Area Maintenance budget of the facility and ensure proper reimbursement of the fees from tenants based on their pro-rata share
- Manage a marine boating facility that includes vessel hauling and a retail convenience store with marine fuel
- Work with multiple state agencies for compliance and approvals
- Responsible for rent collections, cash handling, business deposits, account reconciliations, fuel and retail inventory controls, vendor payments, and payroll reporting
- Manage all commercial subleasing activities and the month-to-month rental agreements- negotiate, execute, and enforce contracts
- Create and maintain Standard Operating Procedures
- Organize projects and schedule maintenance of property and equipment.
T&T Towing Inc.
07.2005 - 01.2013
- Managed business utilizing Quickbooks Online
- Handled all A/R, A/P, tax filings and generated all P&L and other various financial statements and reports.
ACCOUNTING MANAGER
Telecable Systems, Inc.
12.2004 - 10.2005
- Responsible for all accounting entries into Quickbooks, contract bidding and materials acquisition for busy cable, phone & electrical contractor
- Tracked costs and revenue for each individual project/job for reporting to President
- Liaised with HELCO, Hawaiian Telcom and Sun Cablevision for construction and maintenance bid work.
RESERVATIONS SALES MANAGER
Four Seasons Resort Hualalai
01.2003 - 01.2004
- Oversaw all reservations at the resort and worked with Wholesalers, FITs & Travel Agencies
- Responsible for weekly occupancy forecast reports and explaining variances
- Worked closely with the Resort Revenue Manager to evaluate trends, analyze room and marketing data, and set room pricing and strategies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics, and outperformed other resorts within the same class.
ASSISTANT RESERVATIONS SALES MANAGER
Four Seasons Resort Hualalai
01.2001 - 01.2003
- Managed and motivated employees to be productive and engaged in work.
- Led quarterly department sales meetings and training
- Monitored and evaluated weekly call trends and scheduled staff accordingly to maximize coverage over peak demand times.
EXECUTIVE RESERVATIONIST FOR THE GENERAL MANAGER
Four Seasons Resort Hualalai
01.2000 - 01.2001
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries that came through the Executive Office.
- Collaborated with other team members to ensure seamless guest experiences from booking through checkout.
- Provided exceptional customer service, resulting in positive guest reviews.
RESERVATIONS SALES AGENT
Four Seasons Resort Hualalai
01.1998 - 01.2000
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
VACATION RENTAL PROPERTY & ACCOUNT MANAGER
Action Team Realty & Knutson & Associates
01.1993 - 01.1998
- Responsible for coordinating guests' requests with Housekeeping, Guest Services and Front Desk
- Attended and took part in regular sales meetings
- Managed over 60 vacation rental units and provided various office support to 10 self-employed real estate agents
- Coordinated all services for vacation rentals and produced marketing literature and website development for the division
- Responsibilities included making reservations, collecting payments, coordinating housekeeping services, scheduling repairs, and producing monthly owner statements, tracking and paying agent's commissions, and producing 1099s
- Utilized Yardi & Quickbooks
- Responsible for payroll and submission of payroll taxes.
Education
Bachelors of Business Administration - Accounting
University of Hawaii at Hilo
01.1997
Skills
- Contract Negotiations
- Operations Oversight
- Staff Management
- Labor Cost Controls
- Customer Relationship Management
- Budget Development
- Business Development
- Process Automation
- Financial Administration
- Project Management
- Budget Allocation
- Strategic Planning
Personal Information
Title: General Manager
Timeline
GENERAL MANAGER
Gentry's Kona Marina
10.2005 - Current
T&T Towing Inc.
07.2005 - 01.2013
ACCOUNTING MANAGER
Telecable Systems, Inc.
12.2004 - 10.2005
RESERVATIONS SALES MANAGER
Four Seasons Resort Hualalai
01.2003 - 01.2004
ASSISTANT RESERVATIONS SALES MANAGER
Four Seasons Resort Hualalai
01.2001 - 01.2003
EXECUTIVE RESERVATIONIST FOR THE GENERAL MANAGER
Four Seasons Resort Hualalai
01.2000 - 01.2001
RESERVATIONS SALES AGENT
Four Seasons Resort Hualalai
01.1998 - 01.2000
VACATION RENTAL PROPERTY & ACCOUNT MANAGER
Action Team Realty & Knutson & Associates
01.1993 - 01.1998
Bachelors of Business Administration - Accounting
University of Hawaii at Hilo
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