Tina Lucas
Southfield,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Recruiter position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Recruiter
CareerNow Brands/DJV LLC
03.2018 - 08.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Studied job descriptions and qualifications to determine applicant requirements.
Community Care Advocate
United Way For Southeastern Michigan
09.2009 - 03.2018
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Met with community providers to foster good rapport and relationships and identify new programs.
- Entered details into computer systems and managed database of information.
- Educated community members on healthcare options and financial support resources.
- Collected and analyzed community members' feedback to evaluate quality of care.
- Answered incoming calls, scheduled appointments
- Provided excellent customer service to community members and community providers
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
University of Michigan - Ann Arbor
Ann Arbor, MIHuman Resource Associate
HRCI
01.2024
Skills
- Talent Acquisition
- Time Management
- Assessments and Qualifications
- Cold Calling
- Microsoft Office
- Complaint Handling
- Resume Uploading
- Job Description Development
- Quality Assurance
- Customer Care
- Customer Satisfaction
Timeline
Recruiter
CareerNow Brands/DJV LLC
03.2018 - 08.2023
Community Care Advocate
United Way For Southeastern Michigan
09.2009 - 03.2018
University of Michigan - Ann Arbor
Human Resource Associate
HRCI
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