Tina Lumbard
Clay City,KY
Summary
Healthcare professional with strong background in patient relations and administrative tasks. Skilled in handling patient concerns and ensuring high level of care and satisfaction. Valued for team collaboration, adaptability, and proactive approach to resolving issues. Known for excellent communication and organizational skills.
Overview
19
19
years of professional experience
Work History
Patients Relations Assistant
University of Kentucky Medical Center
02.2025 - Current
- Assisted patients with appointment scheduling and inquiries to enhance overall experience.
- Supported healthcare professionals by managing patient records and ensuring confidentiality compliance.
- Coordinated communication between patients and medical staff to streamline information flow.
- Handled incoming calls and directed them to appropriate departments for timely assistance.
- Handled escalated patient complaints professionally, working towards mutually beneficial resolutions while maintaining hospital reputation.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Coordinated language interpretation services for non-English speaking patients, facilitating clear communication with healthcare providers.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Patient Registration Representative
Child First Urgent Care
02.2024 - 02.2025
- Processed patient registrations efficiently, ensuring accurate data entry in electronic health record systems.
- Assisted patients with forms and information, enhancing overall registration experience.
- Communicated effectively with healthcare providers to confirm patient eligibility and insurance details.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Gathered demographic and insurance information to register patients for medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Patient Registration Representative
Clark Regional Hospital
04.2021 - 02.2024
- Provided support during peak hours, demonstrating adaptability in high-pressure situations.
- Collaborated with team members to streamline registration processes for improved efficiency.
- Addressed patient inquiries promptly, fostering positive relationships and trust in services provided.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
Inventory Manager
Joann Fabrics
10.2019 - 04.2021
- Managed inventory levels to align with demand forecasts and minimize stockouts.
- Streamlined receiving and storage processes, enhancing efficiency in warehouse operations.
- Coordinated regular inventory audits, ensuring accuracy and compliance with company standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and accountability during shifts.
- Maintained inventory levels by conducting regular stock checks and organizing merchandise displays.
- Processed customer transactions accurately and efficiently at point of sale.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Patient Care Technician
Norton Healthcare
05.2018 - 04.2021
- Administered direct patient care, ensuring comfort and safety during procedures.
- Assisted nursing staff in monitoring vital signs and documenting patient information accurately.
- Educated patients on post-treatment care and medication management to promote recovery.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Certified Nursing Assistant
Roane General Hospital
11.2014 - 05.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, enhancing communication within care teams.
- Trained new staff on best practices in patient care and safety protocols.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Wait Staff Member
Pizza Hut
05.2009 - 11.2014
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of orders and accuracy of food presentation.
- Trained new wait staff on restaurant procedures, menu knowledge, and service techniques.
Tour Guide
Luray Caverns
05.2006 - 08.2008
- Guided diverse groups through historical sites, enhancing visitor understanding and engagement.
- Developed tailored itineraries based on client interests and preferences, improving overall satisfaction.
- Implemented safety protocols to ensure secure and enjoyable experiences for all participants.
Education
Associate of Science - Certified Nurses Assistant
West Virginia University
Morgantown, WV09-2014
High School Diploma -
Roane County High School
Spencer, WV06.2011
Skills
- Patient confidentiality
- Scheduling appointments
- Healthcare regulations
- Cross-cultural sensitivity
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team leadership
- Registration and admissions
- Electronic health records
- Insurance verification
Timeline
Patients Relations Assistant
University of Kentucky Medical Center
02.2025 - Current
Patient Registration Representative
Child First Urgent Care
02.2024 - 02.2025
Patient Registration Representative
Clark Regional Hospital
04.2021 - 02.2024
Inventory Manager
Joann Fabrics
10.2019 - 04.2021
Patient Care Technician
Norton Healthcare
05.2018 - 04.2021
Certified Nursing Assistant
Roane General Hospital
11.2014 - 05.2018
Wait Staff Member
Pizza Hut
05.2009 - 11.2014
Tour Guide
Luray Caverns
05.2006 - 08.2008
Associate of Science - Certified Nurses Assistant
West Virginia University
High School Diploma -
Roane County High School
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