Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Certification
Accomplishments
Timeline
Hi, I’m

Tina Lynn Smith

Bluff City,TN
Tina Lynn Smith

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
years of professional experience

Work History

Tri City Security Co.

Administrative Assistant/Security Guard Supervisor
11.2022 - Current

Job overview

  • Increased Recruiting by 20% with job board advertisement
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Designed a Google Sheet Applicant tracking system
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Globe Life Insurance

General Agent
06.2023 - 12.2024

Job overview

  • Improved agency efficiency by streamlining administrative processes, expediting policy issuance, and reducing errors in documentation.
  • Exceeded sales targets consistently by identifying cross-selling opportunities and strategically promoting additional coverage options.
  • Achieved top-tier performance rankings consistently by maintaining a strong work ethic and prioritizing client satisfaction above all else.
  • Provided exceptional service during times of crisis or hardship for clients facing property damage, injuries, or other loss events, earning their trust and long-term loyalty.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Rentokil (Leo’s Pest Control)

Operation Administrative Assistant
04.2022 - 11.2022

Job overview

  • Trained in Osha and Proper Handling/Labeling of Hazardous materials
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained organized filing systems, allowing for quick retrieval of information when necessary.
  • Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Frederick County Public Schools

Substitute Teacher/Secretary
01.2016 - 01.2021

Job overview

  • Substituted for SEIA and Learning for Life
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Education

Purdue University/Kaplan

Associate Degree from Business Administration
01.2016

University Overview

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Computer proficiency
  • Customer and client relations
  • Clerical support
  • Critical thinking
  • Scheduling
  • Microsoft Office Suite
  • Google Workspace

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • Crafting and DIY Projects
  • Music
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Tn Armed Guard License -
  • Tn Unarmed Guard License
  • Va Unarmed Guard License

Accomplishments

Accomplishments
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of interview process.

Timeline

General Agent
Globe Life Insurance
06.2023 - 12.2024
Administrative Assistant/Security Guard Supervisor
Tri City Security Co.
11.2022 - Current
Operation Administrative Assistant
Rentokil (Leo’s Pest Control)
04.2022 - 11.2022
Substitute Teacher/Secretary
Frederick County Public Schools
01.2016 - 01.2021
Purdue University/Kaplan
Associate Degree from Business Administration

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