Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Generic

Tina Lyons

Olean,NY

Summary

To advance my career and to further my passion in customer service, providing the best quality of service for clients and the company. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Functional Senior Director driving proven results. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Senior Director

Aramark
08.2015 - Current
  • Maintaining Food budget, Scheduling, Oversee all catering staff, Event planning within budget, Monthly Inventory, Organizing catering events for clients
  • Oversee / Project Manage all internal and external Catering Events
  • Project Manage a new location on campus
  • Project Manage a 3yr old / new location on campus
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Increased employee satisfaction, providing regular coaching and feedback sessions.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Championed continuous improvement initiatives to drive operational excellence within the organization.
  • Set strategic plans and goals to strengthen operations and drive growth.
  • Planned and integrated project and program schedules.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
  • Managed senior-level personnel working in marketing and sales capacities.

Restaurant Owner

Self Employed
01.2006 - 08.2015
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Project Managed the Architectural Design and Build of the Restaurant
  • Met with all Vendors for the ordering of all interior needs and design
  • Met with all food vendors for consultations , menu building and ordering
  • Built the business up to add in Catering off site and on site
  • Supervised daily activities of restaurant and 20 employees.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Maintained positive relationships with local community and government officials.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.

Quality Auditor

Zippo Manufacturing
08.1987 - 01.2006
  • Responsible for auditing the visual, functional and cosmetic inspection of raw and finished materials, creating and writing Quality Plans for Auditors for follow, creating flow charts, setting standards for quality of items, head of focus groups, Creating and implementing surveys to customers, gather data from the surveys and create new standards
  • Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
  • Reduced risk of non-compliance with regulatory requirements by staying informed about industry updates and incorporating changes into the audit process as needed.
  • Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
  • Increased accuracy of inspections by regularly calibrating measuring instruments and maintaining inspection equipment.
  • Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.

Education

Bradford Area High School
Bradford, PA
06.1986

Skills

  • Project Management
  • Budgeting
  • Creativity
  • Leader, Not Boss Mindset
  • Time Management
  • Problem Solving
  • Teamwork
  • Customer Interaction
  • Decision Making
  • Customer Service
  • Communication
  • Strategy
  • Collaborative Leadership
  • Team Building and Motivation
  • Key Performance Indicators
  • Core Values Management
  • Policy Development
  • Practice Operations Management
  • Culture Transformation

Certification

  • Serve Safe, 10/01/15
  • TIPS alcohol awareness, 01/01/16
  • Kronos Workforce, 12/01/15
  • Lean Six Sigma Green Belt Certification, 07/01/22

Personal Information

Title: Senior Manager

Awards

Awarded the ACE award -in recognition of outstanding dedication and service -from St. Bonaventure University

Timeline

Senior Director

Aramark
08.2015 - Current

Restaurant Owner

Self Employed
01.2006 - 08.2015

Quality Auditor

Zippo Manufacturing
08.1987 - 01.2006

Bradford Area High School

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Tina Lyons