Summary
Work History
Education
Skills
Technologies
Overview
Timeline
Work Availability
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Tina Mackey

Loan Administration Specialist
Hagerstown,MD

Summary

Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 20+ years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Skilled at aligning with various parties and stakeholders to resolve loan processing issues, ensuring compliance with regulatory requirements, and providing exceptional customer service.

Work History

Document Review Clerk (Dexian)

US Bank Home Mortgage
06.2023 - 01.2024
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Input data into spreadsheets and databases.
  • Reviewed over 50 files and Trailing Documents on a daily basis

Loan Administration Specialist

First Guaranty Mortgage Corporation
10.2018 - 04.2022
  • Reduced loan approval timeframes by diligently reviewing applications and promptly addressing any discrepancies.
  • Enhanced customer satisfaction by providing timely responses to inquiries, ensuring clear communication throughout the process.
  • Developed strong relationships with internal and external partners and customers fostering trust and transparency in all transactions.
  • Spearheaded daily review and responses to all MERs email requests.
  • Confirmed MERs batches (TOS/TOB) within 48 hours of submission; prepared and processed MERs registrations.
  • Supported loan audits and worked with administrative teams to review loan data.
  • Determined the feasibility of granting loans and communicated with senior leadership as needed.
  • Aligned with loan officers and Underwriters to obtain credit information, coordinate closings, calculate closing costs, disperse funds.
  • Ensuring loans are processed in accordance with regulatory requirements and internal policies and procedures.

Government Insuring Specialist

First Guaranty Mortgage Corporation
09.2011 - 10.2018
  • Reduced errors in government insurance applications through meticulous review and verification procedures.
  • Performed pre-audit and post-audit reviews for 6 to 8 FHA, VA, AND USDA loans on a daily basis.
  • Enhanced departmental productivity by collaborating with colleagues and sharing best practices for insuring tasks.
  • Completed status reports and identified and corrected errors or deficiencies with appropriate government agencies.
  • Coordinated the resolution of all compliance requests to resolve post-endorsement requests.
  • Prepared and sent insuring packages for audit purposes.
  • Remitted premiums for insuring and guaranteeing.
  • Aligned with staff members, external candidates and vendors, while providing exceptional customer service.
  • Served as a subject matter expert on government insuring processes for 18 staff members.
  • Trained existing and new employees on FHA, VA, and USDA loan auditing and processing.
  • Assisted in the development of training materials for new hires, ensuring consistent onboarding practices across the team.

Loan Document Specialist

Wells Fargo Home Mortgage (Sparks)
05.2008 - 02.2009
  • Reduced errors in loan applications with thorough review processes, ensuring compliance with lending regulations.
  • Collaborated with underwriters to resolve any discrepancies or issues in loan documents, facilitating smooth transactions.
  • Reviewed, collected, prepared, and processed closing and compliance for complex loan products.
  • Interpreted policies and analyzed properties on completed loan packages.
  • Orchestrated multiple ongoing projects and managed strict deadlines.
  • Oversaw quality control on loan packages; reviewed information for accuracy and took action to correct errors.
  • Communicated with staff, customers, brokers, banks, title companies, and outside parties to process documentation.
  • Responded to 25 customer inquiries with exceptional customer service skills.
  • Calculated final costs and disbursed funds as required.

Education

High School Diploma -

James Rumsey Technical Institute
Martinsburg, WV

Skills

  • Loan File Maintenance
  • Loan Processing
  • Database Entry & File Management
  • Research
  • Auditing
  • Relationship Building
  • MERS
  • Data Collection
  • Loan Application
  • Employee Development
  • Stakeholder Management
  • Customer Satisfaction

Technologies

MERS (Mortgage Electronic Registration Systems), Greenfield Encompass, Trackvia, FHA Connection, VA Weblgy (VA system), USDA, and EMBTrust system

Overview

1
1

25

Timeline

Document Review Clerk (Dexian)

US Bank Home Mortgage
06.2023 - 01.2024

Loan Administration Specialist

First Guaranty Mortgage Corporation
10.2018 - 04.2022

Government Insuring Specialist

First Guaranty Mortgage Corporation
09.2011 - 10.2018

Loan Document Specialist

Wells Fargo Home Mortgage (Sparks)
05.2008 - 02.2009

High School Diploma -

James Rumsey Technical Institute

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Tina MackeyLoan Administration Specialist