Summary
Overview
Work History
Education
Skills
Certification
Circle of Excellence 2024
Timeline
Generic

Tina Malone

Tuscumbia

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive work environment and optimizing store performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Store Manager

Check N Go
08.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Independent Contractor

Avon
03.2004 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.

Debt Collector

Franklin Service
04.2019 - 08.2022
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Maintained high volume of calls and met demands of busy and productive group.

Owner

Shimmerstarz Satellite & Internet
09.2012 - 03.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

High School Diploma -

Colbert Heights High
Tuscumbia, AL
06-1985

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Friendly and positive

Certification

Data entry, Typing, Receptionist, Filing, Advanced Leadership Program 2


Google Reviews 600+

Employee of the Month 2020

Circle of Excellence 2024

Out of 10 stores in my district only 1 is chosen and only 6 are chosen in the region. I was chosen for 2024. 

I consistently demonstrated exceptional performance in my role as Store Manager

I also increased my status as a top-ranked performer  and exceeded expectations in key performance marketing values

I also excelled in increasing my call volume and originations

Timeline

Store Manager

Check N Go
08.2022 - Current

Debt Collector

Franklin Service
04.2019 - 08.2022

Owner

Shimmerstarz Satellite & Internet
09.2012 - 03.2019

Independent Contractor

Avon
03.2004 - Current

High School Diploma -

Colbert Heights High

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