Tina Mancuso Blount

• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
• Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
• Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Arrived at resort bars with no prior training and quickly learned operations, menus and systems.

▪ Demonstrated exceptional adaptability, communication and problem-solving skills in a fast-paced,

dynamic environments.

▪ Worked at 30+ resorts, adapting to new environments, equipment and workflows with minimal guidance.