Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tina Manley

Conroe,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Realtor

Home Smart Realty LLC
03.2013 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.

Front Desk Customer Service Representative

Clear Choice Orthodontics
01.2017 - 03.2023
  • Greeted and created a hospitable check-in
  • Created and maintained pleasant and calming environment to deliver excellent experience for patients and guests.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every patient by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.

Customer Service Specialist

Classic Manufacturing Inc
06.2002 - 09.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Maintained and managed customer files and databases.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Licensed Real Estate Sales Agent - Texas Real Estate

Champions School Of Real Estate
Houston, TX
03.2013

Certificate - Office Management

Lone Star College System
Spring, TX
06.1991

High School Diploma -

Spring High School
Spring, TX
05.1990

Skills

  • Coordinate Closings
  • Contract Negotiation
  • Marketing Management
  • Service-Orientation
  • Conflict Management
  • Personable Demeanor

Accomplishments

Won: Mrs Texas 2014

Timeline

Front Desk Customer Service Representative

Clear Choice Orthodontics
01.2017 - 03.2023

Realtor

Home Smart Realty LLC
03.2013 - Current

Customer Service Specialist

Classic Manufacturing Inc
06.2002 - 09.2013

Licensed Real Estate Sales Agent - Texas Real Estate

Champions School Of Real Estate

Certificate - Office Management

Lone Star College System

High School Diploma -

Spring High School

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Tina Manley