Tina D Mansfield
GIBSONVILLE,NC
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Carolina Biological Supply Company
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Distance Learning Account Specialist
Carolina Biological Supply Company
09.2016 - 07.2023
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service
Carolina Biological Supply Company
06.1999 - 09.2016
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Education
High School Diploma -
Southeast Guilford High School
Greensboro06.1994
Skills
- Team Goals
- Customer Relationship Development
- Billing Resolutions
- Special Projects
- Correcting Discrepancies
- Account and Ledger Reconciliations
- Serve Customers
- Account Investigations
- Brainstorming
Timeline
Customer Service Representative
Carolina Biological Supply Company
07.2023 - Current
Distance Learning Account Specialist
Carolina Biological Supply Company
09.2016 - 07.2023
Customer Service
Carolina Biological Supply Company
06.1999 - 09.2016
High School Diploma -
Southeast Guilford High School
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