Tina Martinez
PBX Operator Communication
Gardena,CA
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 19 years of employment managing telephone switchboards in a hospital setting. Known for commitment to efficiency and accuracy.
Overview
26
26
years of professional experience
Work History
PBX Operator
Cedars Sinai Marina Del Rey Hospital
11.2005 - Current
- Created and maintained company phone directory with current extensions and staff information.
- Supported customers by managing 200 plus calls per day efficiently while maintaining professionalism and upbeat tone.
- Trained new employees on PBX operating procedures and best practices, fostering consistency across the team''s performance levels.
- Trained and mentored new PBX operations employees.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Assisted management in identifying areas for improvement within telecommunications infrastructure based on daily observations.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Facilitated after-hours support by forwarding essential calls to designated on-call staff members promptly and accurately.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Kept records of calls placed and charges incurred.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records of calls placed and received.
- Identified service improvement opportunities through call volume and performance reports.
- Connected callers with appropriate professional, department, or business.
- Kept detailed records of all incoming, outgoing, and transferred calls using advanced logging software tools for reporting purposes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
Cashier
Savons
01.1998 - 03.2005
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA 05.2001 -
Skills
Timeline
PBX Operator
Cedars Sinai Marina Del Rey Hospital
11.2005 - Current
High School Diploma -
Leuzinger High School
05.2001 -
Cashier
Savons
01.1998 - 03.2005
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