Tina Martinez
PBX Operator Communication
Gardena,CA
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 19 years of employment managing telephone switchboards in a hospital setting. Known for commitment to efficiency and accuracy.
Overview
26
26
years of professional experience
Work History
PBX Operator
Cedars Sinai Marina Del Rey Hospital
11.2005 - Current
- Created and maintained company phone directory with current extensions and staff information.
- Supported customers by managing 200 plus calls per day efficiently while maintaining professionalism and upbeat tone.
- Trained new employees on PBX operating procedures and best practices, fostering consistency across the team''s performance levels.
- Trained and mentored new PBX operations employees.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Assisted management in identifying areas for improvement within telecommunications infrastructure based on daily observations.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Facilitated after-hours support by forwarding essential calls to designated on-call staff members promptly and accurately.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Kept records of calls placed and charges incurred.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records of calls placed and received.
- Identified service improvement opportunities through call volume and performance reports.
- Connected callers with appropriate professional, department, or business.
- Kept detailed records of all incoming, outgoing, and transferred calls using advanced logging software tools for reporting purposes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
Cashier
Savons
01.1998 - 03.2005
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA 05.2001 -
Skills
Telephone reception
Call Management
Paging Systems
Professional Communication
Excellent Phone Demeanor
Multitasking
Telecommunications
Adaptability and Flexibility
Switchboard Operation
Call Routing
Timeline
PBX Operator
Cedars Sinai Marina Del Rey Hospital
11.2005 - Current
High School Diploma -
Leuzinger High School
05.2001 -
Cashier
Savons
01.1998 - 03.2005