Tina Maxwell
Middletown,OH
Summary
Dynamic Operations Manager with a proven track record at ViaQuest Residential Services, excelling in team leadership and operational efficiency. Skilled in implementing policies and procedures, I enhanced employee retention and accountability, while effectively managing budgets and performance metrics to drive success. Committed to fostering a positive work environment and achieving organizational goals.
Overview
24
24
years of professional experience
Work History
Operations Manager
ViaQuest Residential Services
01.2021 - Current
- Assisted in daily operations management and workflow coordination.
- Supported inventory control processes to ensure accurate stock levels.
- Learned safety protocols and implemented best practices in the workplace.
- Collaborated with team members to improve operational efficiency and productivity.
- Develop, know, and assure implementation of personnel policy and procedures.
- Handled and followed recruitment procedures by interviewing and completing background checks on all qualified applicants.
- Assist with employee call off and scheduling.
- Communicate with doctors and pharmacies in regards to clients medicaid and medicare issues to help resolve billing problems.
- Adhere to HIPA compliance and train new hire on standards on compliance.
- Check in and monitor all locations to see that KPI's are being followed to create a safe environment.
Operations Manager
REM, Ohio
07.2001 - 01.2021
- Utilized tools for tracking performance metrics and reporting outcomes.
- Engaged in training sessions to enhance operational knowledge and skills.
- Contributed to process documentation for standard operating procedures (SOPs).
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
Business Management
University of Phoenix
Tempe, AZSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Policies and procedures implementation
- Customer relationship management
- Client relations
Timeline
Operations Manager
ViaQuest Residential Services
01.2021 - Current
Operations Manager
REM, Ohio
07.2001 - 01.2021
Business Management
University of Phoenix
Similar Profiles
Augustine MansarayAugustine Mansaray
Home Manager at ViaQuest Residential Services INCHome Manager at ViaQuest Residential Services INC
MELISSA APREKUWAA COLEMANMELISSA APREKUWAA COLEMAN
Program Manager at ViaQuest Residential ServicesProgram Manager at ViaQuest Residential Services
Audrey MundaAudrey Munda
Direct Support Professional at NCK Residential ServicesDirect Support Professional at NCK Residential Services
Morgan HardenMorgan Harden
Substitute Teacher, K-12 at Southwest Ohio Council of GovernmentsSubstitute Teacher, K-12 at Southwest Ohio Council of Governments
Mary Grace FerraroMary Grace Ferraro
Pet Sitter at FamilyPet Sitter at Family