Tina McCargo
Concord,NC
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager, Physical Security Systems Administration
Duke Energy
01.2022 - Current
- Oversees the corporate Physical Access Control System (PACS) and Video Management System (VMS) for the Duke Energy enterprise, ensuring secure and compliant access across all facilities.
- Lead, motivate, and support a diverse team of professionals with varying skill sets and expertise, fostering a collaborative and high performance work environment.
- Translates strategic objectives into actionable plans, monitored progress, while holding team members accountable for on-time delivery.
- Performs annual procedural reviews to ensure compliance with regulatory requirements related to the protection and security of Duke Energy's critical infrastructure and assets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Lead Facility & System Specialist
Duke Energy
03.2020 - 01.2022
- Conducted regular system audits, ensuring compliance with industry regulations and company policies.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Developed and implemented operational procedures defining team roles and responsibilities for managing corporate and regulated physical access control, ensuring consistency, accountability, and regulatory compliance.
- Partnered with Duke Energy's compliance team to ensure timely completion of compliance tasks, proactively mitigating the risk of regulatory violations.
- Acted as the Subject Matter Expert (SME) for the Physical Access Control System (PACS) during regulatory audits, providing accurate documentation and audit evidence in alignment with NERC CIP and FERC Standards.
Senior Security Risk & Compliance Specialist
Duke Energy
06.2018 - 03.2020
- Implemented robust record-keeping strategies that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for team members seeking guidance on compliance matters, instilling confidence in the organization's commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Collaborated with internal stakeholders and audit teams to identify gaps, implement corrective actions, and maintain continuous readiness for corporate and regulatory inspections and audits.
- Communicated updates to security and compliance procedures to relevant stakeholders, ensuring awareness, alignment, and proper implementation across the department.
- Annotated audit evidence to clearly demonstrate how our department processes met regulatory requirements, supporting successful internal reviews and external audits.
Senior Facility & System Specialist
Duke Energy
03.2010 - 06.2018
- Programmed and configured all physical security devices within the Physical Access Control System (PACS) and Video Management Systems (VMS), ensuring proper integration and functionality.
- Assisted security integrators with system testing to verify that all security equipment operated according to specifications and regulatory standards.
- Oversaw maintenance coordination for malfunctioning security devices, ensuring timely repair or replacement to maintain system reliability.
- Collected and submitted detailed audit evidence to compliance teams to support internal reviews and external regulatory audits - NERC CIP / FERC.
- Communicated completion and successful testing of security programming to internal stakeholders and external partners, ensuring transparency and operational readiness.
Card Access Administrator
Security Forces Inc. (Progress Energy Acct.)
02.2007 - 03.2010
- Responsible for system administration, printing of badges, troubleshooting and overall customer service.
- Provided service to over 100 clients a week.
- Created and distributed an average of 600 badges per month for the enterprise; with an average turnaround of less than (3) business days.
- Responsible for programming and managing access security control points for the entire enterprise including several thousand adjustments monthly.
Security Site Supervisor
Guardsmark Security (Progress Energy Acct.)
12.2005 - 02.2007
- Oversaw team of (32) security professionals and managed scheduling and performance evaluations.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Assured security personnel performed security duties as outlined in the Mission Partnership Statement.
- Responsible for monitoring and responding to access/intrusion alarms. Directed the necessary subsequent actions accordingly.
Cashier
Lowes Home Improvment
02.2003 - 12.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Crime Scene Unit - College Intern
Durham Police Department
09.2004 - 12.2004
- Sorted over 300 fingerprint cards in alphabetical order.
- Developed several crime scene sketches by hand for evidence submitted to court officials.
- Assisted investigators with processing crime scenes and evidence on numerous accounts.
Education
Criminal Justice
North Carolina Central University
Durham, NC12-2004
Skills
- Verbal and written communication
- Time management
- Decision-making
- Team leadership
- Documentation and reporting
Certification
Global Information Assurance [2019-2023]
Timeline
Manager, Physical Security Systems Administration
Duke Energy
01.2022 - Current
Lead Facility & System Specialist
Duke Energy
03.2020 - 01.2022
Senior Security Risk & Compliance Specialist
Duke Energy
06.2018 - 03.2020
Senior Facility & System Specialist
Duke Energy
03.2010 - 06.2018
Card Access Administrator
Security Forces Inc. (Progress Energy Acct.)
02.2007 - 03.2010
Security Site Supervisor
Guardsmark Security (Progress Energy Acct.)
12.2005 - 02.2007
Crime Scene Unit - College Intern
Durham Police Department
09.2004 - 12.2004
Cashier
Lowes Home Improvment
02.2003 - 12.2005
Criminal Justice
North Carolina Central University
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