Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina McComsey

Jacksonville

Summary


Customer service professional specializing as a customer advocate within our National Account customer base with focus on resolving issues and enhancing customer satisfaction. Skilled in active listening, problem-solving, and effective communication. Strong team collaborator, adaptable to changing needs, and consistently achieving results. Maintain customer relationships with our high priority customer base to assist with sales, inventory, dispatch, and quality to assure a successful customer experience on every delivery.

Overview

35
35
years of professional experience

Work History

National Account Customer Advocate

What Chefs Want
05.2019 - Current
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Maintain and support our corporate customer base including the likes of Chick-Fil-A, Firehouse Subs, Metro Diner, First Watch etc.
  • Onboard new locations whether they are an existing account opening a new restaurant or bringing on a complete new concept.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.
  • Implemented quality assurance protocols, ensuring consistent service standards across all interactions.
  • Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Worked hand in hand with our national customer accounts as well as their third party management platforms to assure current accounts received quality service from the moment they placed their orders to the time the driver delivered product to their restaurant and beyond.
  • Established and onboarded new customer accounts from requesting and reviewing credit applications, accounting requirements to requesting route placements for earliest possible delivery schedules on a weekly or daily basis. Reviewed order guides to assure customer needs were met based on product availability and any special needs required by the account.
  • Communicate with Purchasing any increases in product usage or new product requests coming from our customer base to assure quality product parallel to the needed timeframe involved and maintain that volume consistently throughout.

Customer Service Manager

What Chefs Want
05.2019 - Current
  • Led customer service team to enhance satisfaction and retention through effective training programs.
  • Developed and implemented strategies to streamline service processes, improving response times and efficiency.
  • Analyzed customer feedback to identify trends and drive continuous improvement initiatives across operations.
  • Mentored staff in problem-solving techniques, fostering a culture of accountability and proactive service delivery.
  • Monitored daily routes to ensure on time deliveries were being met within the clients assigned delivery window.
  • Continuous contact with route managers/delivery drivers to expedite product recoveries for quality issues, short product, or customer error scenarios to assure all customer needs were met in a timely manner.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Owner/Operator Mobile Food Truck

The Salty Dog Food Truck
08.2015 - 04.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Maintained daily inventory control to assure all product available every shift.
  • Maintained Manager Food Save Certification
  • Proud to receive 100% food inspection ratings on all USDA spot inspections.

Customer Service Manager

Crowley Maritime Corporation
01.1990 - 06.2015
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Designed comprehensive training materials to onboard new hires, promoting consistency in customer interactions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained National Accounts such as Gildan, Fruit of the Loom, Home Depot, etc to meet both their over the road transportation needs as well as, the ocean transportation to final destination of cargo.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.
  • Designed incentive programs to motivate staff and improve service levels.

Education

Terry Parker High School
Jacksonville

Skills

  • Word/Excel/PowerPoint/CRM
  • Customer services
  • Educating customers
  • Complaint handling
  • Retention strategies
  • Teamwork and collaboration
  • Problem-solving skills

Timeline

National Account Customer Advocate

What Chefs Want
05.2019 - Current

Customer Service Manager

What Chefs Want
05.2019 - Current

Owner/Operator Mobile Food Truck

The Salty Dog Food Truck
08.2015 - 04.2019

Customer Service Manager

Crowley Maritime Corporation
01.1990 - 06.2015

Terry Parker High School

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