Tina Mccoy
Brooklyn,NY
Summary
To obtain a position whereby my skills and abilities will be utilized during my progress at this company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Registrar
Swedish Institute College of Health Sciences
New York, NY
12.2022 - 05.2024
- Retained in Microsoft Word and other computer systems.
- Assist the registrar with the scheduling of student classes each term and each quarter.
- Processed education verification for current and former students.
- Maintained and filed school records for current and former students.
- Printed students' degrees once they met the graduation requirements.
- Obtained students' education history for new enrollments.
- Collected and provided information from students' files to other departments.
- Maintained internal and external phone systems.
- Acquired documents from current and prior students for their history while enrolled.
Senior Cashier
Wholefoods Market
Brooklyn, NY
12.2016 - 04.2024
- Offered exceptional customer service to differentiate and promote company brands.
- Kept the showroom floor clean, and maintained the product shelves clean.
- Maintained friendly and professional customer service interactions.
- Demonstrated that work habits prioritize customers first when being a leader.
- I consulted with the customers on the latest styles and trending products.
- Balanced the needs of customers simultaneously in a fast retail environment.
- Kept communication with customers on already purchased merchandise to accommodate the needs of the business.
Senior Cast Memeber
Regal Cinemas
Brooklyn, NY
08.2014 - 03.2019
- Greeted guests and provided information about the park's attractions.
- Trained new Cast Members on their roles, responsibilities, and safety protocols.
- Provided assistance to Cast Members in need of support.
- Conducted cash handling, including deposits and withdrawals from registers.
- Maintained the cleanliness of cinema areas by performing regular inspections and cleaning tasks.
- Assisted with crowd control during high-traffic times.
- Educated customers on products, and offered other services.
- Maintained an accurate cash supply in cash drawers from item sales.
ATM Custodian
Capital One
Brooklyn, NY
07.2013 - 11.2014
- Researched discrepancies between actual cash balances reported by an ATM vs. system-generated balance reports.
- Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.
- Managed inventory levels of supplies necessary for operating ATMs including paper rolls and printer ink cartridges.
- Analyzed transaction logs to identify suspicious activity associated with an individual's use of an ATM.
- Verified accuracy of financial data entered into computer systems related to ATM transactions.
Night Teller Supervisor
Payomatic Check Cashing
Brooklyn, NY
04.2011 - 07.2013
- Made sales of company prepaid cards.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Processed money order sales.
- Cashed and maintained large corporate and personal checks.
- Preferred customers to open up a personal checking and saving accounts.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
Manager
Family Financial Centers
Brooklyn, NY
11.2010 - 02.2011
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Processed quarterly volt and ATM audits.
- Coordinated daily cash reconciliation at a high-volume location.
Manager of Operations
Davids money centers
Brooklyn, NY
11.2003 - 11.2010
- Supervised and delegated tasks to a team of 10 or more.
- Controlled company cash, safe, and ATM.
- Trained new tellers and managers.
- Made a cash wire transfer through Western Union.
- Developed and maintained operational policies and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Education
High School Diploma -
Thomas Jefferson High School
Brooklyn, NY06-1996
Some College (No Degree) -
Borough of Manhattan Community College
New York, NYSkills
- Strong organization
- Customer service
- Quick learner
- Supervisor experience
- Sales
- Conflict resolution
- Active listener
- Up seller
- Team player
- Microsoft Excel
Certification
- CPR
- Class D
Accomplishments
Will be made upon request. They have to be located in my former employers data base.
Timeline
Assistant Registrar
Swedish Institute College of Health Sciences
12.2022 - 05.2024
Senior Cashier
Wholefoods Market
12.2016 - 04.2024
Senior Cast Memeber
Regal Cinemas
08.2014 - 03.2019
ATM Custodian
Capital One
07.2013 - 11.2014
Night Teller Supervisor
Payomatic Check Cashing
04.2011 - 07.2013
Manager
Family Financial Centers
11.2010 - 02.2011
Manager of Operations
Davids money centers
11.2003 - 11.2010
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) -
Borough of Manhattan Community College
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