Tina McDonald
Bonham,TX
Summary
Results-driven delivery driver skilled in route optimization and customer support. Proven track record in ensuring timely deliveries while adhering to safety regulations.
Overview
6
6
years of professional experience
Work History
Spark Delivery Driver
Spark
Bonham, Texas
09.2025 - Current
- Optimized delivery routes using GPS technology to improve punctuality.
- Delivered packages to customers on time through efficient navigation.
- Delivered prescriptions while following safety protocols to ensure secure handling.
Overnight Stocker
Walmart
Bonham, Texas
04.2023 - 05.2025
- Stocked shelves with merchandise to ensure product availability.
- Organized backroom inventory for quick retrieval and efficient restocking.
- Collaborated with team members to maintain clean and safe work areas.
- Assisted in unloading delivery trucks and sorting products for storage.
- Maintained accurate product placement according to store layout guidelines.
- Trained new employees on stocking procedures and safety protocols.
- Conducted regular inspections of stock for damage or expiration dates.
- Sorted shelf items to improve store presentation and ensure product availability.
- Received and stocked merchandise in a timely manner.
- Inspected shelves for product availability in department to determine replenishment needs.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assessed floor displays to restock merchandise.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Used proper case cutting techniques to cut and sort stock loads.
Deli Associate
TXB
Leonard, Texas
08.2021 - 03.2023
- Inspected dining room stations for cleanliness, organization, and compliance with food freshness and temperature standards.
- Followed health codes for food and beverage handling to ensure guest safety and satisfaction.
- Cooked food to proper temperatures and served promptly to maintain dining quality.
Customer Service Representative
Alorica
Sherman, Texas
11.2020 - 07.2021
- Achieved high customer satisfaction by addressing problems with knowledgeable and friendly support.
- Resolved customer issues through active listening, ensuring swift and satisfactory outcomes.
- Delivered timely resolution of customer complaints, maintaining high standards of service.
- Assisted customers with inquiries regarding products and services.
- Educated customers on product features and benefits during calls.
- Managed high call volumes while maintaining professionalism and patience.
- Escalated complex issues to relevant departments for further assistance.
- Provided feedback to management on common customer concerns and trends.
Education
Associate of Applied Science - Healthcare Administration/ Medical Records
University of Phoenix
Tempe, AZ02-2014
Skills
- Route optimization
- Route planning
- Delivery services
- Delivery vehicle operation
- Logistics coordination
- Safety regulations
- Customer support
Timeline
Spark Delivery Driver
Spark
09.2025 - Current
Overnight Stocker
Walmart
04.2023 - 05.2025
Deli Associate
TXB
08.2021 - 03.2023
Customer Service Representative
Alorica
11.2020 - 07.2021
Associate of Applied Science - Healthcare Administration/ Medical Records
University of Phoenix