Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Tina McElroy
Mesa,AZ
Work Preference
Summary
Dynamic professional with a proven track record at AGIA Affinity, excelling in client assistance and issue resolution. Adept at managing member accounts and enhancing service delivery through collaboration. Strong relationship-building skills complemented by expertise in database management, ensuring accurate and timely processing of member inquiries. Committed to continuous improvement and professional development.
Overview
18
18
years of professional experience
Work History
Member Services Team Member
AGIA Affinity
02.2019 - 10.2025
- Delivered exceptional customer service, resolving member inquiries and concerns efficiently.
- Collaborated with cross-functional teams to streamline membership processes and improve service delivery.
- Managed member account updates, ensuring accurate and timely processing of information.
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
Office Assistant
RAC National Product Service
07.2007 - 12.2018
- Managed office supplies inventory, ensuring timely restocking and organization.
- Maintained filing systems, enhancing document retrieval speed and accuracy.
- Organized and maintained inventory levels, ensuring efficient product availability
- Reviewed and verified documents for accuracy, reducing errors in data entry processes.
- Developed and maintained strong relationships with suppliers to optimize procurement processes.
Education
High School Diploma -
Snowflake HS
Snowflake, AZ05-1984
Skills
- Client assistance
- Client support
- Transaction processing
- Client service recommendations
- Client education
- Database management
- Issue resolution
- Call center experience
- Payment processing
- Member account management
- Remote office availability
- Billing adjustments and refunds
Timeline
Member Services Team Member
AGIA Affinity
02.2019 - 10.2025
Office Assistant
RAC National Product Service
07.2007 - 12.2018
High School Diploma -
Snowflake HS