TINA MCGEE

• Managed Operations: Led daily operations at Floor and Décor, overseeing inventory control, logistics, and staff management for seamless store experience.
• Team Leadership: Guided and developed a team of 9-98 member's, enhancing leadership skills and improving performance, resulting in 20% increase in customer satisfaction.
• Profit Optimization: Conducted comprehensive P&L analyses and implemented cost-saving strategies, driving a 15% increase in profitability and operational efficiency.
• Inventory Control: Optimized inventory management, reducing waste and shrinkage by 12% through improved tracking and control methods.
• Employee Engagement: Boosted employee loyalty and reduce turnover by 18% through innovative programs and staff engagement initiative.
• Customer Service Excellence: Elevated customer satisfaction by 20% through process improvement, prompt issue resolution, and outstanding service delivery.

• Achieved above-target sales results though innovative strategies and techniques, utilizing P&L, CRM, BAT, and SER report to analyze trends and strategize for competitive advantage.
• Established and maintained effective communication with team members, peers and multi-level management, ensuring seamless coordination across departments.
• Developed, implemented, and participated in strategies to meet company’s goals, set clear performance expectations for staff, and foster accountability.
• Proactively resolved conflict and created a professional work environment that encouraged open communication and continuous process improvements.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and effective inventory management, minimizing waste and losses.

• Maintained a thorough and current understanding of applicable tax laws, ensuring compliance and accuracy in all practices.
• Collaborated with cross-functional teams and clients to ensure seamless communication and address tax compliance and reporting requirements.
• Reviewed financial statements for accuracy and integrity, completing over 200 tax returns with meticulous attention to detail.
• Conducted ongoing professional development to stay with industry trends, legislation, regulations affecting taxation practices.
• Worked with individuals, trusts and companies to manage tax compliance and reporting needs effectively ensuring retention and satisfaction.

• Talent acquisition process, including recruitment, hiring, training, and ongoing development of employees, fostering a skilled and motivated workforce
• Oversaw and effectively managed a team of 6-28 employees across multiple store locations, ensuring cohesive operations and consistent performance standards
• Elevated store customer service scores and optimized merchandise layout, resulting in measurable increase in sales performance.
• Accomplished multiple tasks within established timeframes.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Performed audits and played a key role in the recruitment, training, and management of 12-36 employees, ensuring operational efficiency and team effectiveness.

• Effectively managed staff schedules and maintained a disciplined work environment to adhere to organizational standards and operational efficiency.
• Conducted thorough research on customers’ credit histories, accurately posted payments, and demonstrated meticulous attention to financial details
• Improved customer satisfaction through timely responses to inquiries, addressing concerns, and finding effective solutions.
• Applied strong leadership and problem-solving skills to oversee daily operations, develop staff through targeted training, and facilitate seamless inter-departmental communication.