Summary
Overview
Work History
Education
Certification
References
Timeline
Receptionist

Tina Mckinney

Citrus Heights,CA

Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Housecleaner

Kim's Cleaning
Sacramento, CA
09.2015 - Current
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Emptied wastebaskets and replaced liners.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Cleaned homes following specific and detailed protocols and requests.

Call Center Representative

Hospice Source
Sacramento, CA
01.2023 - 09.2023
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Call Center Agent

Delta Dental of California
Rancho Cordova, CA
01.2013 - 12.2015
  • Greeted customers in a professional and courteous manner.
  • Resolved customer service inquiries promptly and efficiently.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Managed customer accounts, including updating account information as needed.
  • Maintained detailed records of customer interactions using contact management software.
  • Tracked daily performance metrics such as wait times, average handle time.
  • Performed other duties as assigned by supervisor.

Education

Certificate - Dental Assisting

Western Career College
Rancho Cordova, CA
06.1999

Certification

  • Dental Assisting Certificate
  • Coronal Polish Certificate
  • X-Ray License
  • RDA License

References

References available upon request.

Timeline

Call Center Representative

Hospice Source
01.2023 - 09.2023

Housecleaner

Kim's Cleaning
09.2015 - Current

Call Center Agent

Delta Dental of California
01.2013 - 12.2015

Certificate - Dental Assisting

Western Career College

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Tina Mckinney