Tina M. Clark
Burlington
Summary
Transition specialist prepared to provide invaluable support and guidance in navigating life changes. Proven track record of implementing effective strategies that drive successful transitions and promote personal growth. Known for fostering collaborative environments and adapting to evolving demands while maintaining a focus on client success and team goals.
Overview
11
11
years of professional experience
Work History
College and Career Transition Coach and Adjunct Instructor
Southeastern Community College
08.2023 - Current
- Provided career coaching and academic support to students, advising them on degree planning, financial aid options, and career pathways.
- Conducted proactive advising sessions to address academic and personal challenges, utilizing intrusive advising methods to ensure student success.
- Facilitated workshops focused on time management, academic skills, and goal-setting to prepare students for success in a virtual learning environment.
- Built student rapport and relationship-building by working with and guiding students over two years through the career planning, research, registration process and provide resources to support their academic and career development.
- Teach online speech classes and taught First Year College Experience classes
Operations Support Coordinator
Metronet Operations Support Center
11.2022 - 07.2023
- Managed high-volume communication with customers, coordinating service appointments and resolving operational issues through phone, email, and text.
- Delivered exceptional customer service, ensuring timely issue resolution in a fast-paced, call center environment.
- Documented customer interactions using CRM tools, ensuring accurate and up-to-date records for follow-up and issue resolution.
- Provided proactive support to both customers and internal teams, ensuring smooth operational flow.
Senior Administrative Assistant, Workforce Solutions Department
West Kentucky Community and Technical College
11.2019 - 11.2022
- Administered workforce development programs, and registering students.
- Managed detailed records of student progress, coordinating with faculty and staff to ensure students met academic requirements.
- Provided customer service support and collaborated with multiple departments to streamline operations.
- Coordinated community education programs and provided administrative support to faculty and staff.
- Managed course schedules, payroll, and invoicing in collaboration with the business office.
- Supported students with registration.
Customer Service Representative
Walmart
02.2019 - 11.2019
- Provided customer service to customers and support to cashiers.
- Processes refunds and/or exchanges.
- Processed checks.
- Managed cash drawers
Customer Service Claims Integrity
Kelly Services for Health Care Service Corporation
01.2019 - 02.2019
- Processed medical claims data and assisted with troubleshooting discrepancies in a high-volume call center environment.
- Worked collaboratively with team members to resolve claims issues and provide timely service.
Deli/Bakery Manager
County Market
09.2018 - 11.2018
- Managed day-to-day operations, including staff scheduling and inventory control, ensuring efficient operations.
- Delivered exceptional customer service and resolved issues promptly to maintain customer satisfaction.
Senior Administrative Assistant, Workforce Solutions & Community Education
West Kentucky Community and Technical College
11.2014 - 08.2018
- Administered workforce development programs, and registering students.
- Managed detailed records of student progress, coordinating with faculty and staff to ensure students met academic requirements.
- Provided customer service support and collaborated with multiple departments to streamline operations.
- Coordinated community education programs and provided administrative support to faculty and staff.
- Managed course schedules, payroll, and invoicing in collaboration with the business office.
- Supported students with registration.
Education
M.S. - Human Development and Leadership
Murray State University
05.2023
B.A. - General Studies in Education
Western Kentucky University
Certificate - Bookkeeping/Accounting
ICS Learning Systems
Honors Diploma - undefined
Livingston Central High School
Skills
- Student Advising & Support: Expertise in guiding students through degree planning, registration, and overcoming academic barriers
- Remote Student Engagement: Proficient in providing advising services and support through virtual meetings, phone, email, and text communication
- Customer Service: Strong communication and conflict resolution skills, honed in high-volume customer service environments
- Technology Proficiency: Skilled in Student Information Systems (SIS), Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and video conferencing tools (Zoom, Teams)
- Proactive Advising: Experience with intrusive advising techniques, identifying student needs, and recommending solutions before problems arise
- Time Management & Multitasking: Ability to manage multiple tasks efficiently, working independently and in collaborative settings
- Academic Support: Expertise in guiding students on academic progress, financial aid, and navigating university processes
- Career planning
- Empathy development
- Technology proficiency
Accomplishments
- Achieved an increased percentage of students' financial aid completion through effectively helping with the process of financial assistance.
- Maximized Microsoft Excel to develop student communication data tracking spreadsheets.
Community Service
- Volunteer Cub Scout Leader, Volunteer Cub Scout Leader (7 years)
- Public Relations Coordinator for CHADD, Public Relations Coordinator for CHADD (Children and Adults with Attention Deficit Disorders) Support Group (1 year)
Training
- Currently Enrolled in a Human Resource Course to take the PHR Exam upon completion.
- Fundamentals of Supervision and Management
- Managing Customer Service
- Keys to Effective Communication
Additional Notes
- Technology: Comfortable using CRM systems, Student Information Systems (SIS), and video conferencing tools like Zoom and Teams to engage with students.
- Student Success Focus: Passionate about supporting students through every stage of their academic journey.
Timeline
College and Career Transition Coach and Adjunct Instructor
Southeastern Community College
08.2023 - Current
Operations Support Coordinator
Metronet Operations Support Center
11.2022 - 07.2023
Senior Administrative Assistant, Workforce Solutions Department
West Kentucky Community and Technical College
11.2019 - 11.2022
Customer Service Representative
Walmart
02.2019 - 11.2019
Customer Service Claims Integrity
Kelly Services for Health Care Service Corporation
01.2019 - 02.2019
Deli/Bakery Manager
County Market
09.2018 - 11.2018
Senior Administrative Assistant, Workforce Solutions & Community Education
West Kentucky Community and Technical College
11.2014 - 08.2018
B.A. - General Studies in Education
Western Kentucky University
Certificate - Bookkeeping/Accounting
ICS Learning Systems
Honors Diploma - undefined
Livingston Central High School
M.S. - Human Development and Leadership
Murray State University
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