Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Tina McMillen

Summary

Dedicated Medical Assistant with extensive experience at Siu School Of Medicine, excelling in patient-focused care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication and efficient scheduling. Skilled in EMR management and HIPAA compliance, ensuring high-quality care and safety in a fast-paced environment.

Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, , and customer service, ensuring smooth operations and achieving results.

Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments , Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] and history achieving high data output.

Personable Customer Service with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills .

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Any Clerical/office position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Medical Assistant

Siu School Of Medicine
05.2014 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.

Customer Service Cashier

Niemann's County Market
02.2012 - 05.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Redeemed coupons to discount purchases.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

DME Technician

HDIS
12.2009 - 03.2011
  • Achieved high-quality customer service through prompt response to inquiries and concerns regarding DME products or services.
  • Elevated patient comfort levels by customizing the fitting and adjustment of prescribed DME devices.
  • Ensured patient safety by adhering to strict sanitization protocols when handling DME equipment.
  • Contributed to the development of internal policies and procedures, promoting a consistent approach to DME services across all staff members.
  • Collaborated with healthcare professionals to ensure optimal selection and usage of appropriate DME products for patients.
  • Educated patients and caregivers on proper use, cleaning, and storage of various DME items, reducing misuse incidents.
  • Improved patient satisfaction by providing accurate and timely delivery of DME equipment.
  • Developed strong relationships with vendors, securing competitive pricing on high-quality materials and parts for repairs or replacements as needed.
  • Maintained safe work environment and adhered to privacy regulations.
  • Inspected, tested and calibrated medical equipment before installing.
  • Demonstrated correct operation, care and calibration to on-site medical personnel.
  • Researched catalogs and parts lists to locate components for repairs.

Customer Service Representative/Referral Agent

Memorial Health Systems
05.1996 - 12.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Improved referral conversion rates by diligently tracking leads and maintaining open lines of communication with both referrers and prospects.
  • Established ongoing communication channels between the company and its network of referrers, fostering long-lasting relationships built on trust and mutual benefit.
  • Enhanced referral agent reputation through consistent professionalism and timely follow-ups with clients and partners.

Education

Certificate - Medical Assistant

MTI
Springfield, IL
05-2014

No Degree - Communications

Lincoln Land Community College
Springfield, IL
09-1989

No Degree - Commutations

Evangel College
Springfield, MI
01-1989

High School Diploma -

Winchester High School
Winchester, IL
05-1987

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Compassionate
  • CPR
  • Medical procedures
  • Health insurance validation
  • Compassionate caregiver
  • Data entry

Interests

  • Outdoor Recreation
  • I like working with my hands and fixing things
  • Crafting and DIY Projects
  • Cooking
  • I enjoy helping others and giving back to the community
  • Music
  • Volunteering

Timeline

Medical Assistant

Siu School Of Medicine
05.2014 - Current

Customer Service Cashier

Niemann's County Market
02.2012 - 05.2014

DME Technician

HDIS
12.2009 - 03.2011

Customer Service Representative/Referral Agent

Memorial Health Systems
05.1996 - 12.2009

Certificate - Medical Assistant

MTI

No Degree - Communications

Lincoln Land Community College

No Degree - Commutations

Evangel College

High School Diploma -

Winchester High School
Tina McMillen