Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tina Mcneil

Ft. Pierce,FL

Summary

Diligent Desired Position with solid background in providing exceptional guest services. Proven experience in enhancing guest satisfaction through attentive and personalized service. Demonstrated effective communication and problem-solving skills. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

EV Concierge/ Customer Service

General Motors, GM
02.2022 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assist customers by processing repurchase request ,vehicle buyback or vehicle swap.
  • Assist with contacting dealerships to set up service appointments and to complete repairs on all GM vehicles
  • Provide breakdowns and features and specific build and measurements of vehicle
  • Knowledge of GM vehicle, parts, vehicle build blueprint, reading, and vehicle dimension layout reading.

Customer Service Representative

BGE
01.2019 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

HSD - General Studies / Plumbing And Heating

Bullard-Havens Technical High School
Bridgeport, CT
06.2012

Skills

  • Effective problem solving
  • Proactive attitude
  • Team player mentality
  • Hospitality

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

EV Concierge/ Customer Service

General Motors, GM
02.2022 - Current

Customer Service Representative

BGE
01.2019 - 12.2020

HSD - General Studies / Plumbing And Heating

Bullard-Havens Technical High School
Tina Mcneil