Tina Menihan
Norwich,CT
Summary
Seasoned educational and recreational leader. Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams. Capable of implementing and maintaining a variety of programs and services that positively impact multi-cultural communities. Determined to make a favorable difference in Native American individuals, families and communities!
Overview
10
10
years of professional experience
Work History
Administrative Assistant III
Mashantucket (Western) Pequot Tribal Nation
10.2021 - 05.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships..
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assistant Director, MPTN Child Development Center
Bright Horizons
05.2024 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Assisted with modifying the Emergency Management Plans for MPTN BH Center and worked closely with MPTN Public Safety to implement new safety protocols.
- Implemented effective conflict resolution strategies for resolving issues among staff or between teachers and families.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Collaborated with MPTN Education to develop, implement, and maintain early identification practices for all children who attend our center.
- Fostered a positive culture by promoting open communication among staff members and celebrating successes as a team.
- Initiated work with MPTN Procurement to ensure we utilize the most reliable yet cost-effective vendors for our center supplies.
- Cultivated a culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Server
Foxwoods Resort And Casino
07.2019 - 03.2020
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
Director of Educational Services
Mashantucket (Western) Pequot Tribal Nation
06.2015 - 06.2018
- Assisted schools in fostering an inclusive school culture that valued diversity and promoted equity among all stakeholders, resulting in increased student engagement and success rates.
- Assisted schools in enhancing curriculum development by incorporating teaching strategies for multi cultural students and cultural awareness training for staff.
- Optimized resource allocation by analyzing budgetary needs and prioritizing investments in educational materials, technology, and personnel.
- Managed scheduling processes to maximize instructional time while balancing extracurricular activities and staffing constraints effectively.
- Developed partnerships with community organizations to enrich school programming and provide additional resources for students and families.
- Streamlined communication between educators, parents, and administrators to foster positive learning environments for students.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Enhanced community engagement by developing and promoting diverse recreational programs and events.
- Provided emotional support to family members, ensuring safety and well-being of loved ones.
- Collaborated with local organizations to create partnerships that benefited the community through shared resources and events.
- Influenced community well-being through the implementation of health and wellness initiatives, such as fitness classes, workshops, and educational programs.
Education
Bachelor of Science - Business Management
Mitchell College
New London, CTSkills
- Collaborative Problem-Solving
- Staff Development
- Relationship Building
- Student Support
- Policy Implementation
- Conflict Resolution
- Efficient under pressure
- Multicultural Competence
- Student relations
- Faculty Management
Additional Information
I am knowledgeable about the Bright Horizons Brand and its impact on the MPTN Community, both as member of team that interviewed and negotiated their initial contract and as a parent to three children that have been in their programs. These pre-existing professional and personal relationships I have can assist in providing a familiar comfort during this change in the company and our community.
Timeline
Assistant Director, MPTN Child Development Center
Bright Horizons
05.2024 - Current
Administrative Assistant III
Mashantucket (Western) Pequot Tribal Nation
10.2021 - 05.2024
Server
Foxwoods Resort And Casino
07.2019 - 03.2020
Director of Educational Services
Mashantucket (Western) Pequot Tribal Nation
06.2015 - 06.2018
Bachelor of Science - Business Management
Mitchell College
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